How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My apple Mac book is flashing a folder on screen when i

Customer Question

My apple Mac book is flashing a folder on screen when i start up what should i do?
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The folder with question mark indicates that your Mac is unable to load the system files because either the hard drive is failed or the system files are corrupted.

Restart your Mac and immediately hold down Command and V for a few seconds and this will boot into verbose mode. You will see some texts. What does it say on last line ?