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Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13460
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Locked out of iCloud where do i get help

Customer Question

Locked out of iCloud where do i get help
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

What type of device is it that you are locked out of, your mac, an ipad, or iphone?

Customer: replied 1 year ago.
not locked out of the device but can't get into iCloud to change info and can't answer security questions
Expert:  Dustin replied 1 year ago.

Question. Do you have important info in that icloud account? Or, could we just set up a new icloud account.

And to be clear, when you went here and put in your icloud address,

Besides the security questions did it offer you the ability to reset your password ***** email?

Customer: replied 1 year ago.
no it said there were too many try's and locked me out saying not available for this account
Expert:  Dustin replied 1 year ago.

Before it said too many tries, did you try the email method instead of the security question method?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
we are also not able to receive emails from gmail either
Customer: replied 1 year ago.
never mind we really didn't want to get on a monthly plan and we will get someone local. thanks anyway
Expert:  Dustin replied 1 year ago.

Hi, just to be clear.. You do not have to sign up for a monthly plan. Thats only beneficial for business customers who might need service several times a week.

As far as the icloud account. And the gmail account. It may be simpler and easier if we speak over the phone or if I connect to your computer from here during a secure remote connection. This will allow me to work on the issues directly, on screen.

I am sending that offer to you now.

Customer: replied 1 year ago.
Thanks for your offer however, we had forgotten that we had help already available, which we used. Problem solved.
Expert:  Dustin replied 1 year ago.

Thank you for getting back to me. Since you solved the issue on your own, the link below may be of use to you~