Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I got connected to the national broadband network last week.

Customer Question
Hi. I got connected to...
Hi. I got connected to the national broadband network last week. The modem router that was supplied by my ISPi is awful so I bought a linksys ac 2600 today. It's fantastic - signal is perfect throughout the house so I'm ecstatic about that. The problem is, I now can't connect my phone.. The netcomm router had a phone jack so I could use voip but there's no access point on the linksys. The guy in the shop said I could run both but I have no idea how. Help please!!
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
2/24/2016
Mac Support Specialist: Tim, Mac Enthusiast replied 2 years ago
Tim
Tim, Mac Enthusiast
Category: Mac
Satisfied Customers: 898
Experience: Sr Engineer at Yanna
Verified

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Ask Your Own Mac Question
Customer reply replied 2 years ago
No thanks - it's a wiring issue and can't be fixed remotely
Mac Support Specialist: Tim, Mac Enthusiast replied 2 years ago

Yeah, if it does not have a VOIP built in. SO you will need a 3rd party voip option like Vontage or ooma, which will connect directly to your router, and your phones will then connect to it, It's the same idea as having it built in, but probably better.

http://www.ooma.com/

www.vonage.com

Both are available in the States, and i'd assume over seas as well. There are also other competitors, but this is your work around. Let me know if you have more questions! Also please rank me in the upper right hand corner of of your screen, with any positive rating i provide free support on the same question

Ask Your Own Mac Question
Mac Support Specialist: Tim, Mac Enthusiast replied 2 years ago

I know, sorry, thats my into -=} I had to take some time to find the above for you which will fix that wiring issue.

Ask Your Own Mac Question
Customer reply replied 2 years ago
No. I was told that it wa possible to connect both routers to the network so I could run one for Internet and one for phone
Mac Support Specialist: Tim, Mac Enthusiast replied 2 years ago

Not true, you can't have both routers on one network, they can't work together unless DHCP is turned off on one, who ever told you that is misinformed.

Ask Your Own Mac Question
Mac Support Specialist: Tim, Mac Enthusiast replied 2 years ago

The only way to do it is turn DHCP off on the older router and try that route, but that will probably be very unstable.

Ask Your Own Mac Question
Mac Support Specialist: Tim, Mac Enthusiast replied 2 years ago

If your voip is free with your ISP, I can see not wanting to use one of the services mentioned, in which case you might want to try turning off DHCP on the old router and hooking it up to new router, then phone to Older router.

Ask Your Own Mac Question
Mac Support Specialist: Tim, Mac Enthusiast replied 2 years ago

Anne, let me know if this does not make sense.

Ask Your Own Mac Question
Mac Support Specialist: Tim, Mac Enthusiast replied 2 years ago

The processor would be to log into old routers interface and turn off DHCP, then plug into ant ports 1-4 on new router, you will need to obtain the ip address of the older router to log in.

Ask Your Own Mac Question
Customer reply replied 2 years ago
Ok thanks. Will try tonight
Mac Support Specialist: Tim, Mac Enthusiast replied 2 years ago

Sure, let me know if you need more help, or a call. I can call international. Please do leaving a rating if you get a chance, thank you.

Ask Your Own Mac Question
Customer reply replied 2 years ago
Well me managed to get it going but it was a LOT more complicated than that. Thanks anyway
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tim Your Own Question
Tim
Tim
Tim, Mac Enthusiast
Category: Mac
Satisfied Customers: 898
898 Satisfied Customers
Experience: Sr Engineer at Yanna

Tim is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
1- not sure you did get credit with bonus for past dialog.
1- not sure you did get credit with bonus for past dialog . Let me know-2- wondering about the velops vs the wrtacmac4200 MVP-mini ( very powerful). This is a new question , any general thought . My h… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have Earthlink DSL in my (rather small) two-story home. It
I have Earthlink DSL in my (rather small) two-story home. It is used to power a Linksys router and provide wireless throughout the home. However, the signal is too feeble to provide consistent wireles… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
First time I have used this so hopefully I wont mess up. I
Hi there, first time I have used this so hopefully I wont mess up. I have a problem configuring port forwarding on my Apple Extreme Router. I'm pretty good with computers normally but I've been trying… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I HAVE AN INTERNET PROVIDER, CONSOLIDATED COMMUNICATIONS.
I HAVE AN INTERNET PROVIDER, CONSOLIDATED COMMUNICATIONS. THEY PROVIDED A COMBO MODEM / ROUTER. CURRENTLY I TAKE THE OUTPUT FROM THE D-LINK DIR-601 MODEM/ROUTER AND ETHERNET IT TO THE APPLE AIRPORT EX… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
290 satisfied customers
Hi Tech, I'm trying to get a MagicJack plus working on an Airport
Hi Tech, I'm trying to get a MagicJack plus working on an Airport Extreme wireless router.… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
i am moving my computer and router to another floor in my house.
i am moving my computer and router to another floor in my house. I can't establish wireless in the new location.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
We understand Pandora is a sound system that works through
We understand Pandora is a sound system that works through your computer. That's all we know. We have 2 computers (macs) on our top floor and would like to hear music throughout the house. We are in a… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
My Internet provider is indicating that the Linksys 2.4 GHZ
My Internet provider is indicating that the Linksys 2.4 GHZ wireless broadband router is logging me in/out very frequently (every 2 minutes or so). They say that the router itself may need adjustment.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
im having trouble connecting my new ipad to the internet and
im having trouble connecting my new ipad to the internet and gmail. could u walk me through it?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have an iMac with DSL Extreme dsl internet access and a Vonage
I have an iMac with DSL Extreme dsl internet access and a Vonage voip phone system. I want to set up a wi fi router but not compromise my vonage phone system. I was told that Linksys has a wireless ro… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
[email protected] I have a Mac OS X 10.4.11 (desktop) I
[email protected] I have a Mac OS X 10.4.11 (desktop) I have a Verizon DSL box. I have a telephone line to the box and a yellow cable to the back of the desktop computer. I bought a Linksym 2000 so I… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
why wont my linksys wireless-g broadband router (model # WRTP54G)
why won't my linksys wireless-g broadband router (model # XXXXX) provide my mac running OSX.5.8 with wireless internet? the computer recognizes that there's a linksys router and connects to it, but br… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
After replacing my Airport Extreme twice (Apples expense)
After replacing my Airport Extreme twice (Apple's expense) installing Snow Leopard (my expense) and countless hours on the phone with Apple Care, they finally tell me that Apple products do not interf… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
My MacBook Pro has stopped connecting to my wireless network
My MacBook Pro has stopped connecting to my wireless network having worked fine for over a year. My iMac is connected by ethernet cable to the Linksys WAG325N V. 1.1 and does connect to the internet. … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
We have been trying to set up a wireless network at home for
We have been trying to set up a wireless network at home for about a year. My wife and I have had 2 "consultants" come out to set it up. Neither knew what they were doing. I run a G5 with DSL from Ear… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Im hoping to make my wireless signal stronger, or come up
I'm hoping to make my wireless signal stronger, or come up with another solution. I have cable internet that comes into the house in my home office, which is an upstairs room at one end of the house. … read more
Luis Giraldo - Monkey Mac
Luis Giraldo - Monkey Mac
Owner
Vocational, Technical or Trade Scho
12 satisfied customers
hi... kinda a noob here. I have a macbook pro, and Ive been
hi... kinda a noob here. I have a macbook pro, and I've been using airport flawlessly with a linksys wrt54gs for 2 years. just got back from vaca... there must have been a black out (clocks flashing e… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I ordered and just recieved a Macbook Air/Macbook - Col/AE-USA
I ordered and just recieved a Macbook Air/Macbook - Col/AE-USA> It arrived yesterday. I have installed the software I recieved with it. I want to know what I need inorder to connect to the internet… read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x