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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to reset my ipad since I messed it up badly!!!!

Customer Question

I am trying to reset my ipad since I messed it up badly!!!! I am 79 and trying to learn all this stuff is frustrating me. The ipad froze up / had to go to an Apple store to reset it. They cleared the information. We tried to get in and by that time I had given them the wrong password ***** it froze up again. They sent me to the place I bought the ipad to get a receipt; which I now have in my hand----what do I do now?? I have to completly reset my apple password ***** I have made a mess of it and can not get into the Apple account or anywhere else----
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome Sylvia,

Sorry to hear about the issues you are having.

First, lets start with, what happens when you turn on the iPad?