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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37653
Experience:  IT Engineer for over 15 years
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My mac keeps freezing up. I have avast and have run system

Customer Question

my mac keeps freezing up. I have avast and have run system scans with no virus...I have 119 GB free space on my hard drive but just keep getting the ball of death on every application that I try to run.
JA: Thanks. Can you give me any more details about your issue?
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Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please so we do not go over the things you have already done, what you have already tried to do to resolve this?

Thank you

Customer: replied 1 year ago.
I have run avast security scans and have no viruses. I have checked my memory and have 118 GB free. I have installed all updates to the OS. I am still having problems. I do not know why it keeps hanging up or locking up on every app or program that I open.
Expert:  Richard replied 1 year ago.


Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Customer: replied 1 year ago.
I did the repair disk and I still have the problems
it is pretty bad about locking up.
Expert:  Richard replied 1 year ago.

Did the repair complete? Or did it indicate it could not finish?

Customer: replied 1 year ago.
It completed. It said that there was nothing to repair.
Expert:  Richard replied 1 year ago.


Can you do the following and tell me if it still freezes please

  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

Let me know the results please