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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17936
Experience:  Over 16 years of computer experience, CISCO certified
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I bought a new IMac at Best Buy in January of this year.

Customer Question

I bought a new IMac at Best Buy in January of this year. Last week, AOL connection would not work, hence I have no email service. Problem area said I had unusual activity on my email address, so I was to call a number, which I did. They changed my password, but I still cannot get any mail or send any mail. Any ideas?
Submitted: 1 year ago.
Category: Mac
Customer: replied 1 year ago.
No point in sending me an email--It doesn't work! That's why I am asking for help.
Customer: replied 1 year ago.
Is this covered under Applecare?
Expert:  Pete replied 1 year ago.

Hi Nancy,

AOL email problems are not covered under Applecare.

To fix the AOL email problem, you will need to contact AOL on 1-***-***-****.

Customer: replied 1 year ago.
How do I cancel this service?
Expert:  Pete replied 1 year ago.

Hi Nancy,

I am a user of this site just like you.

To cancel the service, you can contact customer services at

Have a great day!