Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My mac book pro won't load. It just goes to a grey screen.

Customer Question
If I try to load...
My mac book pro won't load. It just goes to a grey screen. If I try to load to safe mode it doesn't finish loading and goes to a blue screen and hangs there.
If I try to boot to recovery mode it goes to grey screen (both normal and Internet versions) and same for hardware test mode.
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 11 minutes by:
2/14/2016
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified

Try Option Command R for Internet Recovery..

Ask Your Own Mac Question
Customer reply replied 2 years ago
As mentioned in the question I have done this and it loads to grey screen
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Oh sorry I missed that if you can boot to Internet Recovery what happened? Did you check it with the Disk Utility?

Ask Your Own Mac Question
Customer reply replied 2 years ago
Once I boot to Internet recovery it goes to grey screen again.Not sure how I check with disk utility. (If this holding down D when booting up then yes and it goes to grey screen)The secure connection thing u just sent requires a US phone number and I'm in uk. Is there another way to do that?
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

I didn't send that just ignore it. They have no idea that I can't connect to a computer that won't run.

Ask Your Own Mac Question
Customer reply replied 2 years ago
Lol ok.
So the disk utility is the holding down D while booting? If so then it goes to grey screen again
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

No Disk Utility is accessed when you boot to Recovery HD or Internet Recovery. Us that a MacBook with a removable battery?

Ask Your Own Mac Question
Customer reply replied 2 years ago
No. Battery is not removable.
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

OK do this:

Resetting the SMC & PRAM on portables with a battery you should not remove on your own
1. Shut down the computer.
2. Plug in the power adapter to a power source, connecting it to the Mac if its not already connected.
3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
4. Release all the keys and the power button at the same time.
5. Press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts again at least twice.
8. Release the keys and immediately hold down the ‘Command’ + R’ keys on the keyboard during the start up process.

Ask Your Own Mac Question
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Ok now restart and hold Option until you see a list of boot partitions

Ask Your Own Mac Question
Customer reply replied 2 years ago
Ok I have Macintosh HD and recovery-10.8
Customer reply replied 2 years ago
also below it choose network to connect to Internet
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Choose Recovery HD then do one of the following based on the system version:

10.11 or above

When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then on the right select the First Aid tab then select Run.
________

10.10 or below

When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) select the First Aid tab if it is not already selected, then click on Verify Disk on the far right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.

Ask Your Own Mac Question
Customer reply replied 2 years ago
It boots to a blue screen :/
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

OK do you have a Time Machine backup?

Ask Your Own Mac Question
Customer reply replied 2 years ago
Not sure. But don't think so.
Customer reply replied 2 years ago
Plus one of the most important things I need is a word document that was done yesterday.
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

You would know. Do you have another Mac or PC?

Ask Your Own Mac Question
Customer reply replied 2 years ago
I could one for now yes.
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

If you have or can access another Mac you can try to access the drive using Target Disk mode: https://support.apple.com/en-us/HT201462

But as far as getting it running again you will have to take it in to Apple to see if the drive or some other component has failed . There is nothing more you can do at this point to diagnose the problem. If that is not possible I could give you a link to a USB image of Yosemite which you can then boot from to try and fix or erase that drive if possible... it requires us to exchange private info so it is an extra fee...

Ask Your Own Mac Question
Customer reply replied 2 years ago
Ok thanks. I'll take it up to apple to see what's happened then. Appreciate your time trying anyway.
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Good luck.

Please remember that the experts here cannot fix failed hardware. We guarantee a correct ANSWER, even if that answer determines the product needs to be physically repaired. No one likes to hear they need to spend more money to fix the problem but at least you now know what needs to be done and you can make an informed decision.

If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. Thanks!!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
9,012 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

9,012 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Faint red lines appear at startup, dont know. i cant get
how does this service work? I dont have a service contract… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
MacBook Pro partially booting and then going to grey screen
MacBook Pro partially booting and then going to grey screen … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Lines on screen, cant boot from recovery mode or lunch from
cant boot from recovery mode or lunch from dvd. also green lines on screen … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have 2013 MacBookPro 13' inch Retina with FileVault. Today
I have 2013 MacBookPro 13' inch Retina with FileVault. Today I start the laptop and I hear the startup hime but the screen is blank (although I can see that it works - it's LED black, not dead black).… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My mac is having trouble booting, stops at a grey screen
my mac is having trouble booting, stops at a grey screen after the apple logo and spinning circle, I have booted to single user mode and fscy -fy returns OK for mac base system drive, mount -uw / thou… read more
Mike
Mike
Mac Medic
Some college
9,012 satisfied customers
Mac Pro (2008) OS 10.7 has hundreds of small blue wavy
Mac Pro (2008) OS 10.7 has hundreds of small blue wavy lines. When I boot up, screen goes dark and tells me I need to restart. Will open in safe mode, but lines are still there and no images in web br… read more
Mike
Mike
Mac Medic
Some college
9,012 satisfied customers
Trying to get my macbook pro to boot up past the grey screen.
trying to get my macbook pro to boot up past the grey screen. The apple logo shows up and line below starts up and then a few minutes late it goes away… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have that white screen on startup with the blinking folder with the ? I own a 2011 MacB
I have that white screen on startup with the blinking folder with the ? I own a 2011 MacBook Pro & iOS 10.6. What can I do to get the computer to start up & read the operating system? Help!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My son has a Mac Book Pro that we purchased in 2011. Its A1278
My son has a Mac Book Pro that we purchased in 2011. Its A1278 model number. When he tries to boot up, it just shows a load bar and a grey screen but never goes past it. Trying to avoid going to Apple… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Turned on my computer and it will only go to the Grey apple
Turned on my computer and it will only go to the Grey apple icon screen. I have a mac book pro.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Macbook isnt booting up. I only get a blue screen and the
My Macbook isn't booting up. I only get a blue screen and the mouse arrow shows up every few seconds but it does not boot up. Is there anything I should try before taking it to the shop?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My macbook pro is also booting into a blu screen. I have reinstalled
My macbook pro is also booting into a blu screen. I have reinstalled the OS 2 days ago, things were fine, then last night it went nuts and all of today it will only boot into a blue screen or the grey… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My macbook pro wont startup. it does the startup chime and
My macbook pro won't startup. it does the startup chime and I get the screen with the apple and turning gear below it. It stays for about 5-10 minutes then restarts and keeps doing that cycle.… read more
Brian
Brian
Apple Consultant. FileMaker Developer.
Some college
69 satisfied customers
I have a macbook pro and yesterday I left it unplugged and
I have a macbook pro and yesterday I left it unplugged and it ran out of battery. I've since juiced it up but it won't go to the login after startup. It just hangs on the desktop pattern and but nothi… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Grey screen of death on a Mac Pro G5 (Power PC not Intel based)
Grey screen of death on a Mac Pro G5 (Power PC not Intel based) Boots up past the Grey Apple screen with pin wheel and hangs up.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Our iMac G5 wont start up in Mac OS X. It loads the grey screen
Our iMac G5 won't start up in Mac OS X. It loads the grey screen with the apple and progress cirle apinning underneath and then goes to a blank blue screen.\r\n I have tried the following: 1. delete l… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
i cant get to a login screen on my mac book pro, it brings
i cant get to a login screen on my mac book pro, it brings up a all blue screen only and i can do nothing else afterwards..'… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
macbook will only boot with safe mode. i have tried everything
macbook will only boot with safe mode. i have tried everything suggested in mac forums from resetting pram to reinstalling snow leopard. I have deleted all startup items. in normal mode a grey apple a… read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x