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GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1379
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
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I am using adobe illustrator to work with a pdf. When i open

Customer Question

Hi, I am using adobe illustrator to work with a pdf. When i open the document in adobe illustrator it looks to be in symbols not text or numbers. How do I fix this?
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

What version of Adobe Acroabat?

Customer: replied 1 year ago.
adobe illustrator cc 2015
Expert:  Mike replied 1 year ago.

Not all Acrobat documents are compatible with Illustrator it depends on how it was saved. Can you send me the document?

Expert:  Mike replied 1 year ago.

Go here with any web browser:

Choose Select Files and navigate to your file(s) to upload or you can also just drag the file(s) to the Upload box, then click on Start Uploading Files or Cancel to stop.

Customer: replied 1 year ago.
its a confidential work doc, so i am not able to send. it is opening fine for half the document and the other half is in symbols.
Expert:  Mike replied 1 year ago.

What program was the file originally created with?

Customer: replied 1 year ago.
originally it is in aspose, then i edit it, save as pdf or preview...and it wont reopen again without the symbols.
Expert:  Mike replied 1 year ago.

Ok I am not familiar with aspose, that is what controls it's compatibility with Illustrator.

Customer: replied 1 year ago.
ok, so how do we figure out the solution here?thanks,
Expert:  Mike replied 1 year ago.

Sorry I don't understand a why you need to edit it in Illustrator in the first place.

Expert:  Mike replied 1 year ago.

Regardless that is a function of the app that created it I can't help you there. I can only suggest you get Acrobat Pro and edit it using that application. I'll opt out.

Expert:  GeekGal replied 1 year ago.

My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. May I ask, if you open the pdf document and view it without importing it into Adobe Illustrator, does it display correctly? Please advise. If it doesn't then we will need to go back to aspose and save it again, possibly exporting it into a different format. Do you have Microsoft Office available to you? If you could save it into a file that Office can open, you can re-save it as a pdf from Office and perhaps then open it into Illustrator. Please let me know what programs you have to work with and whether it displays correctly outside of Illustrator and I will come up with a solution (if possible) that will work for you.