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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2869
Experience:  worked as a Tech support Associate for Apple products
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Trying to completely reset my Ipad Air

Customer Question

Trying to completely reset my Ipad Air
Submitted: 1 year ago.
Category: Mac
Expert:  Vinod Menon replied 1 year ago.


Did you mean you want to completely erase the iPad Air?

Or did you mean you are getting errors while restoring the iPad Air? If you are getting errors, could you please tell me what the error is?

Thank you


Customer: replied 1 year ago.
Customer: replied 1 year ago.
granddaughter has it icloud locked
Expert:  Vinod Menon replied 1 year ago.

Thank you.

Unfortunately, it is not possible to erase the iPad if there is an iCloud lock. You need the password ***** the iCloud if you need to erase it and make it working again.

iCloud lock is a kind of protection that does not allow others to use the iPad.

Are you not able to get the password ***** your grand daughter?

Expert:  Vinod Menon replied 1 year ago.

However, an Apple Store can remove the lock. But you may need to provide them with an ownership proof. Do you have an Apple Store nearby?

Customer: replied 1 year ago.
no thanks
Expert:  Vinod Menon replied 1 year ago.

Can you please try the steps mentioned in the following website. Let's see if that works.