Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

MAcBk Air wi nt tye the o, P, Zero,
, The mentioned…

Customer Question
Hi, MAcBk Air wi...

Hi, MAcBk Air wi nt tye the o, P, Zero,

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

The mentioned letters wnt tyPe

Technician's Assistant: Is there anything else the Mac Technician should be aware of?

Everything else is fine

Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
2/4/2016
Mac Support Specialist: Richard, Apple Software Engineer replied 2 years ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Can you start by doing the following please

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.

tell me if the keys then function please.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iPad Air 2, 128GB, Wifi, iOS 11.4 model MGTX2LL/A.
Hi, I have an iPad Air 2, 128GB, Wifi, iOS 11.4 model MGTX2LL/A. Having problems with ti since I installed 11.1 … read more
John Castle
John Castle
BSC in Computing Network Management and Design
193 satisfied customers
I have an Apple Mac Air -I was given an HP Envy Printer, &
I have an Apple Mac Air -I was given an HP Envy Printer, & led to under stand that the printer and computer have their own wi/if system -also, I have the login down correctly, but I need to change the… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When i woke up this morning my macbook air had a folder file
When i woke up this morning my macbook air had a folder file in the middle of the screen flashing with a question mark inside it … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
Just purchased my laptop and not all my keys work I, O,
Just purchased my laptop and not all my keys work I, O, K.L,N M … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
I am trying to update my Macbook air but cannot connect into
I am trying to update my Macbook air but cannot connect into it. It requests my i.cloud p/w but it does not recognise me although I log in with everything else OK. … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
Daughter took my pad into willowbrook mall Houston,tx. They
Daughter took my pad into willowbrook mall Houston,tx. They worked on it found everything but mt pages which I use often for writing what do I do to retrieve it … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I purchased Adobe Acrobat Pro DC with my Mac. Left it at the
I purchased Adobe Acrobat Pro DC with my Mac. Left it at the store for installation along with Office and Kapersky. Adobe is not on my computer. They gave me a disk. I do not have a disk drive. I have… read more
Jon
Jon
Bachelors Degree
724 satisfied customers
I purchased a MacBook Air on 2/25/17 that keeps losing wi fi
I purchased a MacBook Air on 2/25/17 that keeps losing wi fi connection at home. I have had an Apple laptop since 2006 and never had this problem. I tried using it right next to my router and still ha… read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
My MacBook air won't find my wifi. It used to but for done
My MacBook air won't find my wifi. It used to but for done reason it won't let me choose the wifi in network name … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
Second opinion] My daughter is in Scotland. First flashing
Second opinion] My daughter is in Scotland. First flashing question mark. Then a globe with error… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I can't find a key to enter my password after I type it in
I can't find a key to enter my password ***** I type it in on my iPad Air … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
My MacBook Air has developed a typing issue, Certain letters
My MacBook Air has developed a typing issue JA: Just to clarify, how old is your MacBook Air and what operating system are you running? Customer: Certain letters just produce multiple characters JA: W… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I just ran the Apple Hardware Test and am getting this
Customer: Hi, I'm Bill. I just ran the Apple Hardware Test and am getting this error: 4SNS/1/40000001:TpOC--13.582. Do you know anything about this? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
imac - boot problem .. when I push option buttion and power
imac - boot problem .. when I push option buttion and power up picture of hard drive with an x .. does that mean bad hard drive… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Well, for the first time in my life Im GLAD Im not in NYC,
Well, for the first time in my life I'm GLAD I'm not in NYC, YOU? That's not my question...instead, what is the largest font I can get on my AIR. And, just yesterday I got a large font on my iphone..I… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
when putting my serial no to register my new iMac which is
when putting my serial no to register my new iMac which is the same as in the computer on the packaging and on the base fail to recognise it when registering with Apple.… read more
jstinehelfer
jstinehelfer
IT Administrator/Election Technician
High School or GED
174 satisfied customers
When I try to turn my iMac G5 on, I see the Apple symbol then
When I try to turn my iMac G5 on, I see the Apple symbol then a blank blue screen. I have tried holding down Option and Command and Esc; pressing button at back then restarting; pulling out power cord… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
3,569 satisfied customers
I have a mac book air. It is great and has been perfect since
I have a mac book air. It is great and has been perfect since i bought it 2 years ago. I use entourage. Last night I shut the computer down knowing that i would be traveling today. When I got to my de… read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x