Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

We have a Medical billing office. We use Macs (OS 10.8 and…

Customer Question
We have a Medical billing...
We have a Medical billing office. We use Macs (OS 10.8 and up). We have been using remote desktop for 5 years using the old MS RDP client and also a client called CORD. All printing has worked just fine, but one of the servers we remote into changed to Server2008, which requires we use the new RDP client.We have an issue where the software uses a random font that is too wide for our medical prints. it seems like the entire page is scaling about 10% too wide, but we have no way to change that.
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 hours by:
2/1/2016
Mac Support Specialist: Russell H., Long-time Computer Expert replied 2 years ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,925
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Is the problem with font-too-wide happening only when using the new RDP client with the Server 2008 server?

If so, it may have to be addressed either

A. by contacting the server management at the other end, or

B. by 'printing' to a file, then getting that file, and editing it to be a 'smaller' (as displayed and as printed) file, less wide, e.g. by methods similar to a reduced photocopy, then printing that reduced version, which will be scaled down to 90 % or so of its former width, and thus not be too broad to print.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,925
12,925 Satisfied Customers
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Mac emails are always printing in too small a font. If I
Mac emails are always printing in too small a font. If I raise the scale in the print menu it prints onto a second page and cuts off the line. … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
Font too big how can I change it to smaller, Mac OS X El
Mac OS X El Capitan or macOS Sierra are listed on m paid receipt of 01/11/17 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Thunderbird Mac acting strange: (1) Want to eliminate a lot
Thunderbird Mac acting strange: (1) Want to eliminate a lot of the fonts that show in the pulldown menu when drafting an email; (2) when forwarding the previous addresses are now "bordered"; (3) when … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am running W2K8R2 Standard in a MAC OS X 10.6-10.8
I am running W2K8R2 Standard in a MAC OS X 10.6-10.8 environment. My issue is the following. I am forced to use CoRD or other 3rd party remote desktop applications to connect from MAC OS X to W2K8R2. … read more
Steve Herrod
Steve Herrod
Senior Customer Care Engineer
Master\u0027s Degree
882 satisfied customers
Keep getting pinwheel on login screen or when working in MS
Keep getting pinwheel on login screen or when working in MS Office 2011. Macbook Pro 13" (2010) w/ OS X 10.6 (latest updates) using "Magic Triangle" method to bind machines to OD and AD. AD accounts a… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Hi there, I am experiencing slowness "lag" on Remote Desktop
Hi there, I am experiencing slowness "lag" on Remote Desktop client on iMac . Issue - Accessing Windows Server 2008 R2 via RDC on iMac and there is lag (slowness) . The server ping response is about 8… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am interested in Ncomputer L3XX series of thin clients.
I am interested in Ncomputer L3XX series of thin clients. I want to use them to connect to the cloud on a MS-Server 2008 R2, can that be done? Do the individual Ncomputer L3xx need a termial box of so… read more
Robert O
Robert O
IT Director
Bachelor\u0027s Degree
163 satisfied customers
We use secureRDP for user access to our terminal services server.
We use secureRDP for user access to our terminal services server. We have an ipad that is blocked by secure RDP unless we use the name iphone. How do we change the host name that the ipad sends out? W… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
We have a local network that uses Remote Desktop Connections
We have a local network that uses Remote Desktop Connections to access a server that runs our Clinical Module for our Electronic Health Record. All of our users are on PC's except one that uses an I-P… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Can you select a colour (other than black) to be applied automatically
Can you select a colour (other than black) to be applied automatically to text in all outgoing emails?… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I have a client that just bought a MAC, not sure which model.
I have a client that just bought a MAC, not sure which model. They want to be able to RDP to their office computer which is on a Windows Based Network. We have certain users setup to RDP to their work… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Mr. Clark, I need to set up a standard initial assessment
Mr. Clark, I need to set up a standard initial assessment form with fields in it where the data changes with each client. I have the silver lap top. what would i use for this... pages or the multitask… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Is there a fix to printing reports on Quicken 2007 for Mac.
Is there a fix to printing reports on Quicken 2007 for Mac. There is a known compatibility issue in the way the Operating system reads data and the font size is huge so reports that need to be printed… read more
Rob
Rob
Mac Computer Tutor
High School or GED
218 satisfied customers
Recently we purchased a new Word program. Our old one was
Recently we purchased a new Word program. Our old one was 2001. I am working with InDesign on a Family History project. After we installed the new Word, the text of all my InDesign MS's were covered w… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I have users who have Macs at home and they connect to our
I have users who have Macs at home and they connect to our Terminal Server via remote desktop. They would like to be able to print at home while in a TS session. For my 2000/xp users, we use a product… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Eudora for Mac 6.2 version. All of a sudden stop successfully
Eudora for Mac 6.2 version. All of a sudden stop successfully checking email. It sends out okay, but we get an error message reading: Error while checking mail for I said: PASS And then the POP server… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I have a desk top G4 Mac computer and a HP printer. When I
I have a desk top G4 Mac computer and a HP printer. When I get my e-mail and print it out the print is so small. How can I make it larger.… read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
I use Entourage for email. Some of my recipients receive my
I use Entourage for email. Some of my recipients receive my outgoing emails at 50% the font size that I send them. E.g. I send out at 18, they get 9; I send 20, they get 10. It is not all of my contac… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x