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I'm ***** *****. I am having issues searching my mac's

Customer Question
Hi - I'm *****...

Hi - I'm ***** *****. I am having issues searching my mac's email. it simply will not search

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Mail is open. In search bar I have typed a name of someone I know has sent me messages. The mail window stays the same, as if I have not typed anything

Submitted: 2 years ago.Category: Mac
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Answered in 54 minutes by:
1/30/2016
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,443
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Issues with Spotlight search of Mac can also cause problems with Mail's search also. We can re-index Spotlight and see if it works or not. Close Mail. Go to System Preferences and select Spotlight. Click on Privacy tab. Under Privacy tab, click the + button and this will bring Finder window. You will see your hard disk Macintosh HD in left column under Devices section. Click it and select Choose (or select Macinotsh HD at the top drop down menu at the top middle of that window). Click Choose button.

Click OK. Now just remove it again by clicking the - button after selecting Macintosh HD. This will re-index Spotlight. Click on the Spotlight button at the top right (search button) and this will show reindexing. Let it complete.

Once it is completed, open Mail. Click on Mailbox and select Rebuild Mailbox. Try a search.

Please let me know if that didn't work, so we can continue troubleshooting.

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Customer reply replied 2 years ago
Hi - mail search continues not to produce
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

We can rebuild the mail envelope index. Close Mail. In Finder, hold down Option key then click on Go menu and select Library. Open Mail folder, open V2 folder, open MailData folder and trash/delete every file that begins with “Envelope Index”

If you don't see these files in V2 folder, then open the V3 folder in Mail folder, open MailData folder and trash/delete every file that begins with “Envelope Index”

Open Mail. Please let me know if that didn't work

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