How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My 5ciPhone has not worked, can't even turn it on, days

Customer Question

My 5ciPhone has not worked, can't even turn it on, for three days because I tried to download the next OS. Twice, I have been to the Verizon store where I bought the phone and have a plan but they can't help. I get a message on my phone that shows a charger reaching for iTunes. I have tried to go that route but got no where. I have been warned that this activity sometimes removes all my information on the phone. Luckily, I synched it onto iCloud the day before. Can you tell I am on the "older" side and need to have a technician walk me very slowly through this.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome Marcia

Do you have a windows or Mac computer with iTunes unstalled on it?

Please let me know

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.


Connect the iPhone to the Mac please and open itunes.

Tell me what then happens please.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.