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Hello there! My name is***** and I will be assisting you today. Have you tried any solution so far?
thanks can you copy and paste the exact message into this chat box
There might be an issue with your macs hd drive lets run disk utility to make sure
Open disk utility from the utilities folde ( inside the app folder)
Click your mac hd icon on the left side
Then start by verifying the Partition Map. Select the top line for the drive in Disk Utility's sidebar and click Verify Disk (not permissions) button. That will only take a moment.You should see the "appears to be OK" message. If not, click the Repair Disk button. That also should just take a moment.
When i meant partition i was meaning the mac hd image which you did verify correct>?
Also have you tried to set the time capsule to factory settings then connecting via a lan cable.
Time capsule is what we would need and that cable is regular internet cable i can post a picture or if you like i can remotely connect.