Mac

Ask Mac Questions and Get Answers from Experts ASAP

Connect one-on-one with {0} who will answer your question

Related Mac Questions
I can't do anything with my new computer in I Tunes. It
I can't do anything with my new computer in I Tunes. It won't let me add songs to library or make playlist that I can actually play.the song I. get a message that the song cannot be used because the o… read more
Michael T
Michael T
1,937 satisfied customers
When I try to play a song that I purchased or downloaded, it
When I try to play a song that I purchased or downloaded in itunes, it says it can't locate the song. I don't have a MAC… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I upgraded my MacBook Pro over the weekend and now my music
I upgraded my MacBook Pro over the weekend and now my music in my playlist will not play. By each song there is a exclamation point which means it is not there. A message comes up that says "The song … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
my old computer died..I had a backup on a external storage
my old computer died..I had a backup on a external storage drive of my Itunes library. I copied it to my new computer and I plugged in my Ipad (1st version without camera) I was able to restore my I p… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I changed the title to my original album and the band name
I changed the title to my original album and the band name because someone else was using it. It registers on the screen, but prints the old titles onto any cds I burn, from any computer I use. I have… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,092 satisfied customers
WHEN I TRY TO PLAY SONGS ON MY IPOD IT SAYS ORIGINAL FILES
WHEN I TRY TO PLAY SONGS ON MY IPOD IT SAYS ORIGINAL FILES COULD NOT BE FOUND. 1135 SONGS ARE LISTED THIS WAY. HOW DO I PULL THESE UP.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am unable to open the ITunes Store and when I click a song
I am unable to open the ITunes Store and when I click a song in my library I receive a message that the file cannot be located. Can you assist? Also the iTunes Store page opens but it is blank and the… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
148 satisfied customers
Several of my tracks have an exclamation mark in front of them
Several of my tracks have an exclamation mark in front of them and are saying they cannot be played as the file cannot be found. How can I fix this?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Cant locate file pops up when I try to play song in itunes
When I try to play a song on itunesit pops up " The song "xxx" could not be used because the original file could not be found. Would you like to locate it? When we try different itunes files it stilld… read more
David Kirk
David Kirk
Software Engineer
Bachelor's Degree
137 satisfied customers
I have bought a new laptop and want to transfer my music from
I have bought a new laptop and want to transfer my music from my PC onto the new laptop. Some of the music has been purchased from iTunes and some has been downloaded from CD's I purchased. I used my … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have over 3000 songs that have an explanation point in Itunes.
I have over 3000 songs that have an explanation point in Itunes. how can i recover my songs? A message says the cant be found when I search for file I open it and it starts to play. The explanation po… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a MacBook Air. I have having trouble with my Itunes
I have a MacBook Air. I have having trouble with my Itunes music library. All my songs appear but when I click on them I get the following message: "The song could not be used because the original fil… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a Mac mini with a Lacie hard drive. My iTunes music
I have a Mac mini with a Lacie hard drive. My iTunes music is stored on the hard drive. Now when I try to play the songs the error message "The song"...." could not be used because the original file c… read more
Johnny  Mack
Johnny Mack
Bachelor's Degree
1,026 satisfied customers
When I open itunes on my computer and attempt to access a song
When I open itunes on my computer and attempt to access a song I get the following message, "the song, Name of Song Here, could not be used because the original file could not be found. Would you like… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Ever since my computer was worked on I cannot find any of the
Ever since my computer was worked on I cannot find any of the music I purchased even though they remain listed in my itunes site. When I click on a song I get a popup that says: "Original file cannot … read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
864 satisfied customers
When I open my iTunes file and select a song to listen to a
When I open my iTunes file and select a song to listen to a box pops up and says: The song "whatever selected" could not be used because the original file could not be found. Would you like to locate … read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
we have a MAC with itunes and have to adjust the volume for
we have a MAC with itunes and have to adjust the volume for each downloaded, and ripped songs. do you make a product where-in the compression will make all of our tunes equal in hertz ? so we can play… read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
I recently purchased an Ipod 120 GB. In the process of getting
I recently purchased an Ipod 120 GB. In the process of getting started, I successfully downloaded my music from an external maxtor disc to the I-Tune program. I listened to songs from my computer. Whi… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x