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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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My Safari will not stay open and comes up with the message:

Customer Question

My Safari will not stay open and comes up with the message:
'Safari quit unexpectedly. Click reopen to open the application again.'
I have restarted many times and it doesn't change anything.
As soon as I go to click on anything it closes and when I open it comes up with the message above so I cannot do anything.
What do I need to do to fix this please?
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! My name is***** and I will be assisting you today.

open a finder window

hold shift then click on go

then select library

go to the preferences folder

look for a file called com.apple.safari or com.iapps

if you see both delete both then restart your mac by clicking the apple icon and selecting restart/reset

i can also securely connect to your mac and do this for you if you like.

Customer: replied 1 year ago.

Thanks, ***** ***** see these files:

com.apple.safari.plist (today's date)

com.apple.safari.plist.5xDiM6B (dated 2014)

com.apple.safari.plist.o2RBXKo (dated 2014)

com.apple.iApps.plist with a December date

do I just delete the first safari?

Expert:  Johnny Mack replied 1 year ago.

We would need to delete all three please.

Customer: replied 1 year ago.

ok, do I also delete the com.apple.iApps.plist?

There is also the one below, do I delete that too?

com.apple.safariClo...toryPushAgent.plist

Expert:  Johnny Mack replied 1 year ago.

the iapps one is ok for now but lets remove any file that has the word safari in it.

Customer: replied 1 year ago.

I've restarted but it's doing the same...

Expert:  Johnny Mack replied 1 year ago.

Ok would like me to connect to see what the issue is?

Customer: replied 1 year ago.

Is it possible to do without connecting? Is there an additional charge for connecting?

Expert:  Johnny Mack replied 1 year ago.

There is but only 5 usd. Typically doing what we did and resetting safari will solve the issue.

Expert:  Johnny Mack replied 1 year ago.

I believe their might be a extension that could be changing the behavior of safari.