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Microsoft word keeps freezing on my mac. I checked and it is…

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***** *****. Microsoft word...

***** *****. Microsoft word keeps freezing on my mac. I checked for updates and it is up to date. excel works just fine

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Would you like a copy of the report?

Submitted: 2 years ago.Category: Mac
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Answered in 17 minutes by:
1/26/2016
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,444
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

We can reset Word's preferences. Close Word. Then in Finder, hold down Option key on your keyboard, click on Go menu and select Library. This will take you to the library folder of your home folder. Open Preferences folder and trash the file 'com.microsoft.Word.plist'.

Then trash the Microsoft folder you see in there. Do not empty trash.

Open Word. Please let me know if that didn't work, so we can continue troubleshooting.

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