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I'm ***** *****. My iTunes 12.3.2.35 (mixed 32/64 version…

Customer Question
Hi Mike, I'm *****...

Hi Mike, I'm ***** *****. My iTunes 12.3.2.35 (mixed 32/64 version because I have an old video card) has started downloading existing purchases again. It's only happening with recently purchased TV shows. Any suggestions?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

When I go to Puchased items to download new episodes it also shows me episodes I already downloaded. If I download them it creates a duplicate file with a 1/2/3... suffix

Submitted: 2 years ago.Category: Mac
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Answered in 6 minutes by:
1/26/2016
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified

Quit iTunes then open Terminal in Applications / Utilities copy and paste this line then hit return:

rm ~/Library/Preferences/com.apple.iTunes.plist

Then delete the problem movies and redownload: https://support.apple.com/en-us/HT201272

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Customer reply replied 2 years ago
Sorry Mike, apparently I'm in the wrong place. I have a Windows computer
Customer reply replied 2 years ago
my problem isn't redownloading problem TV Shows, it's STOPPING iTunes from redownloading files I already have that work just fine.
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Yes but did you delete them first?

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Open iTunes. Click on the Edit menu > Preferences > Advanced tab. Navigate to the Reset iTunes Store cache option and then click on Reset cache:

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Customer reply replied 2 years ago
Sorry Mike, that hasn't helped. I tried deleting the existing file and downloading the file (again) shown in 'Purchased' but it still shows as wanting to download. I reset the iTunes store cache. I have attached images of the file properties, the file shown in my iTunes library and the file showing under purchased and awaiting download. I've even tried hiding the extra downloads and they just come back. Bizarre and very frustrating.
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Did you reset the cache?

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Customer reply replied 2 years ago
I did (said so in my previous email)
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Yes sorry. Ok go to Preferences/ Store and turn of Always check for available Downloads

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Uncheck Movies from Automatic Downloads too

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Customer reply replied 2 years ago
I unchecked Movies and TV shows from automatic downloads, restarted iTunes and as I expected, no change. These options are related to files getting downloaded automatically (no user intervention) while my problem is I'm being prompted to download files I already downloaded when I go to review purchased items. I don't think we are getting anywhere. Sorry.
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

OK I'll opt out

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Mac Support Specialist: Dustin, Mac Support Specialist replied 2 years ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,274
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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My name is ***** ***** I would like to try and assist you.

Since this issue has remained despite the normal and routine repair for this type of issue, it may be best if I connect to your computer so I can try further repairs in person. Would you like to speak over the phone and / or have me connect to your PC so I can work on this issue directly?

Or would you prefer to proceed with written support only?

Thank you for your patience and response.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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