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I'm ***** *****. My itunes app download is

Customer Question
HI, I'm ***** *****...

HI, I'm ***** *****. My itunes app download is stalling...hanging up at "Registering itunes automation server"

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I was trying to add music to my ipod that had been uploaded from a CD. It wouldn't refresh so I tried to uninstall/reninstall, and each time it stalls at that part. It says the current version is installed, but the app refuses to open

Submitted: 2 years ago.Category: Mac
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Customer reply replied 2 years ago
I did fail to mention that I have windows, not a Mac. It was windows 8 when the problem started. I upgraded to windows 10 yesterday with the same problem persisting.
Answered in 21 minutes by:
1/26/2016
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,706
Experience: 20+ years in the computer/Mac industry
Verified

Hi, you may need to completely uninstall iTunes and all of it's associated content before re-installing it.

Uninstall iTunes and related software components in the following order:

  1. iTunes
  2. Apple Software Update
  3. Apple Mobile Device Support
  4. Bonjour
  5. Apple Application Support 32-bit
  6. Apple Application Support 64-bit

On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.

Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended effects. After you uninstall a component, you might be prompted to restart your computer. Wait to restart your computer until you're finished removing all of the components.

You can uninstall programs on the Settings page. To repair a program, use Control Panel.

  1. On the Start menu select Settings.

  2. In Settings, select System > Apps & features.

  3. Select the program, and then select Uninstall.

  4. Follow the directions on the screen.

Once you've completed the removal, restart your computer and re-install iTunes again. Make sure you download and install the latest release:

http://www.apple.com/itunes/download/

John

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