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IS THERE AN OLDER UPDATE VERSION THAN 12.3.6 TO INSTALL ON…

Customer Question
IS THERE AN OLDER UPDATE...
IS THERE AN OLDER UPDATE VERSION THAN 12.3.6 TO INSTALL ON MY MAC RUNNING 10.7.5. AN ERROR MSG FROM OFFICE STATES THAT I NEED TO REBUILD MY DATABASE UTILITY, I FOLLOWED THE DIRECTIONS, BUT THAT DOES NOT HELP. WHEN I TRY TO INSTALL THE VERSION 12.3.6 IT CANNOT BE INSTALLED, ANOTHER VERSION IS REQUIRED.
Submitted: 2 years ago.Category: Mac
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Answered in 1 minute by:
1/25/2016
Mac Support Specialist: Jason Jones, Mac Technician replied 2 years ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,476
Experience: Several years of supporting Mac systems.
Verified

Hello,

I am the person that will be helping you today.

What is the current version that you are running?

I will be standing by.

Thank you,
Jason

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Customer reply replied 2 years ago
10.7.5
Mac Support Specialist: Jason Jones, Mac Technician replied 2 years ago

That is the version of Mac OS.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

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Mac Support Specialist: Jason Jones, Mac Technician replied 2 years ago

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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Customer reply replied 2 years ago
is this in addition to the $36 I just paid with paypal?
Mac Support Specialist: Jason Jones, Mac Technician replied 2 years ago

Yes, that is correct. The extra payment is there due to the fact that the remote will take more of my time.

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Customer reply replied 2 years ago
No thanks can you refund my paypal payment since I did not know that there would be an additional charge?
Mac Support Specialist: Jason Jones, Mac Technician replied 2 years ago

I can refund the Paypal payment or work without the remote. I understand that you choose neither.

I will opt out and allow another to work with you.

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Mac Support Specialist: Dustin, Mac Support Specialist replied 2 years ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,274
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Hi, my name is Dustin.

To clarify, you do not want to continue even at the original price you agreed to?

Or, do you still want help?

Thank you,

Dustin S.

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Customer reply replied 2 years ago
Thank you, ***** ***** my initial paypal payment of $36.00….
Thanks
Customer reply replied 2 years ago
are you there?
Mac Support Specialist: Dustin, Mac Support Specialist replied 2 years ago

Im here.

Since you asked for a refund, here is the link you need.

http://ww2.justanswer.com/help/how-can-i-request-refund

If you decide you want to try and fix the problem, let me know.

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Customer reply replied 2 years ago
No, I will just accept the refundThanks
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