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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17640
Experience:  Over 16 years of computer experience, CISCO certified
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I tried to do an upgrade on my iPad air 2 and got an icon to

Customer Question

i tried to do an upgrade on my iPad air 2 and got an icon to connect to iTunes. continue now it get can't upgrade or restore with an error 56.
Submitted: 1 year ago.
Category: Mac
Expert:  Pete replied 1 year ago.

Hi there Carla,

Error 56 indicates a hardware fault - if you get in touch with Apple, they will usually offer to exchange your device when this happens.

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