How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2869
Experience:  worked as a Tech support Associate for Apple products
Type Your Mac Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

I bought an air 2 ipad on Jan. 14. Today a message flashed

Customer Question

I bought an air 2 ipad on Jan. 14. Today a message flashed to upgrade the operating system. I agreed and now all I get when I try to turn it on is a picture of a charger and
Submitted: 1 year ago.
Category: Mac
Expert:  Vinod Menon replied 1 year ago.


Sorry to hear about your issue :(

The ipad's operating system is now corrupted and it is now in recovery mode. We need to restore the ipad to bring it back to functional state.

Do you have a computer with itunes installed? If you do, open itunes in the computer and connect the ipad to the computer. Your ipad will be listed in itunes. Click on it and then click on "restore ipad".

If you don't have itunes installed, you can install it from the following website

Let me know if you find any difficulty.

Thank You


Customer: replied 1 year ago.
No I don't have it I will install it
Customer: replied 1 year ago.
I do NOT wish a trial membership. Just this one incident.
Expert:  Vinod Menon replied 1 year ago.

okay let me know if you come across any difficulty.

you don't need to go for subscriptions, that is only optional