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I bought an air 2 ipad on Jan. 14. Today a message flashed…

Customer Question
I bought an air 2...
I bought an air 2 ipad on Jan. 14. Today a message flashed to upgrade the operating system. I agreed and now all I get when I try to turn it on is a picture of a charger and
itunes
Submitted: 2 years ago.Category: Mac
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Answered in 4 minutes by:
1/24/2016
Mac Support Specialist: Vinod Menon, Support Specialist replied 2 years ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,026
Experience: worked as a Tech support Associate for Apple products
Verified

Hi

Sorry to hear about your issue :(

The ipad's operating system is now corrupted and it is now in recovery mode. We need to restore the ipad to bring it back to functional state.

Do you have a computer with itunes installed? If you do, open itunes in the computer and connect the ipad to the computer. Your ipad will be listed in itunes. Click on it and then click on "restore ipad".

If you don't have itunes installed, you can install it from the following website

www.apple.com/itunes/download

Let me know if you find any difficulty.

Thank You

Vinod

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Customer reply replied 2 years ago
No I don't have it I will install it
Customer reply replied 2 years ago
I do NOT wish a trial membership. Just this one incident.
Mac Support Specialist: Vinod Menon, Support Specialist replied 2 years ago

okay let me know if you come across any difficulty.

you don't need to go for subscriptions, that is only optional

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