Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have tried to re-install I tunes multiple times, but when…

Customer Question
I have tried to re-install...
I have tried to re-install I tunes multiple times, but when I connect my phones it says required software not installed. I have noticed that Apple mobile device support missing. Any suggestions
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 minutes by:
1/23/2016
Mac Support Specialist: Jason Jones, Mac Technician replied 2 years ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,466
Experience: Several years of supporting Mac systems.
Verified

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Ask Your Own Mac Question
Customer reply replied 2 years ago
you may start a remote session
Customer reply replied 2 years ago
Thank you
Customer reply replied 2 years ago
Hello are you still there?
Mac Support Specialist: Jason Jones, Mac Technician replied 2 years ago

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have iPhone 5 that says iPhone is disabled connect to
i have iPhone 5 that says iPhone is disabled connect to itunes but whne try to connect it show me this mesg "iTunes could not connect to this iPhone. The value is missing." … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
It is a I-phone 5 S. My wife couldn't tell me when she
It is a I-phone 5 S. My wife couldn't tell me when she upgradet last. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
When I open up iTunes on my laptop it doesnt show my iPhone,
When I open up iTunes on my laptop it doesn't show my iPhone, but it does show when I use my desktop. What's wrong with iTunes on my laptop?… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Have a Acer 57332 laptop that I am having trouble connecting
Have a Acer 57332 laptop that I am having trouble connecting to I tunes 10.7. 2 months ago I brought an I pad when I tried to link with I tunes had message saying needed to update to 64 bit edition, o… read more
Jason Jones
Jason Jones
Mac Technician
19,466 satisfied customers
My I-pod is a Nano, and it does not recognize my I-pod. I
My I-pod is a Nano, and it does not recognize my I-pod. I have removed Apple programs and re-installed I-tunes several times and it still does not recognize my I-pod.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought a I pod touch video 32 gig recently. I was using a
I bought a I pod touch video 32 gig recently. I was using a classic I pod video . I am using the same computer for both. I had problems with my I tunes on my Classic I pod and it prompted me update an… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
when i connect my i phone to my pc[xp], i tunes does not automatically
when i connect my i phone to my pc[xp], i tunes does not automatically come up. when i get i tunes manually,it does not sync my phone. i get a window that says "this phone cannot be used because the a… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I've got a new iphone 4s and have installed itunes on my XP
I've got a new iphone 4s and have installed itunes on my XP laptop, however the Apple Mobile Device Support software will not install and I can therefore not sync the 4s with itunes. I've gone through… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
For some reason the itunes says that itunes can no longer connect
For some reason the itunes says that itunes can no longer connect to my ipod devise and I need to unistall and reinstall itunes. I have followed the guidelines on apple support website and have unista… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I tune requires a newer version of Apple mobile device support,
I tune requires a newer version of Apple mobile device support, Please uninstall Apple mobile device support and I tune, than install I tune again. Window XP, SP3 How to Uninstall Mobile device Now ev… read more
Jason Jones
Jason Jones
Mac Technician
19,466 satisfied customers
I have an I-Pod, I think it has 32mb because it was the larger
I have an I-Pod, I think it has 32mb because it was the larger of the two available when I bought it. Last week on this computer I pushed the latest download when prompted and a first time ever messag… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
my iphone only shows a USB connection to I tuned symbol on
my iphone only shows a USB connection to I tuned symbol on screen... how do i get my phone to work again????? please help... ty JT… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I downloaded a song on my iphone 4 from itunes. but cannot
I downloaded a song on my iphone 4 from itunes. but cannot purchase songs through the dell computer. message error says unknown error in itunes store try again later. another message says registry set… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I am in growing band of people totally frustrated by the message
I am in growing band of people totally frustrated by the message APPLE APPLICATION NOT SUPPORTED when trying to install itunes...whats the answer?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I already have an itunes account from my own personal laptop.
I already have an itunes account from my own personal laptop. But when I bought my i-phone the other day and hooked it up to sync my phone and songs; it wiped out my i-tunes from my laptop and wanted … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have been trying to download i-Tunes since yesterday!! I
I have been trying to download i-Tunes since yesterday!! I must have tried at least 15+ times but still to no avail. I have tried looking at websites which give answers to trouble with installation an… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Hi I have tried to load i tunes and I get the response missing
Hi I have tried to load i tunes and I get the response missing files please re-install...I have but no improvement Stephen Fox… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Hello, My problem is that my iPhone is not recognised by my
Hello, My problem is that my iPhone is not recognised by my PC. Does this fall into the Mac category? My PC is running Windows XP. My iTunes is v 9.2.1.5, but I did get some error messages when I down… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x