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When I type anything on my iPad, something other than what I…

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When I type anything on...
When I type anything on my iPad, something other than what I type appears, eg: c shows up as chn. Other times typing will change sound volume or take a screenshot.
Submitted: 2 years ago.Category: Mac
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Answered in 3 minutes by:
1/20/2016
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
Experience: 20+ years in the computer/Mac industry
Verified

Hi,

Let's reset iOS settings. This will not remove any personal data but will reset iOS options back to current system defaults. You may have to re-enter passwords for Wi-Fi and other services.

On the device;

tap Settings

tap General

tap Reset

tap Reset All Settings

The device should eventually restart.

Let me know how that goes.

Thanks,

John

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Customer reply replied 2 years ago
X that didn't work...
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago

I'm sorry to hear that.

Tap Settings

tap General

tap Keyboard

tap Keyboards

What languages/keyboards do you see listed?

John

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Customer reply replied 2 years ago
English/U.S.
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago

Ok.

How do you normally back up this iPad? Via iTunes or with iCloud?

John

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Customer reply replied 2 years ago
I don't back it up
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago

Ok, do you have anything on it currently that you might need to keep before we would reset the device?

John

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Customer reply replied 2 years ago
Just my bookmarks
Customer reply replied 2 years ago
My email would be saved by my Gmail account, right?
Customer reply replied 2 years ago
I use it exclusively to answer emails, play one online game that I can lose, and search Pinterest. I think Pinterest stores my pins.
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago

Ok,

tap Settings

tap iCloud

If you are signed in, verify that "Safari" is turned on (green) and it should be automatically syncing your bookmarks already. If you are not signed in, please do so with your Apple ID and make sure the Safari setting is turned on.

Then let me know.

John

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Customer reply replied 2 years ago
I can't do any of that. I can't access the internet because I can't type my password (or anything else)! Let's just do what we have to do & hope for the best...
Customer reply replied 2 years ago
In settings, Safari, many items are 'green'...
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago

That should be Settings > iCloud > Safari if you can see it.

Otherwise,

tap Settings

tap General

tap Reset

then tap “Erase all content and settings”

When the device restarts, it will display the Setup Assistant.

In the Setup Assistant, try signing into an iCloud account using your Apple ID if possible.

Then let the set up finish.

John

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Customer reply replied 2 years ago
I signed into iCloud & the system is restoring from the file saved this morning...
Customer reply replied 2 years ago
Hopefully it doesn't restore the glitch...
Customer reply replied 2 years ago
4 minutes remaining...
Customer reply replied 2 years ago
Apps and media are downloading...
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago

Sounds great!

If you were able to get through the setup assistant using the keyboard normally that's a good sign it isn't a hardware issue.

John

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Customer reply replied 2 years ago
I didn't realize that backups were occurring automatically in the background. I just bought this iPad from a friend and didn't do an entire setup from scratch! I'm waiting for the apps to install before linking to my 3rd party wireless keyboard. I've been using the on screen keyboard...
Customer reply replied 2 years ago
18 more apps to restore...
Customer reply replied 2 years ago
11... It's pretty fast...
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago

Ok, just let me know.

If it continues to work with the on-screen keyboard but you wind up with a problem regarding the 3rd party keyboard then the problem is likely with that.

John

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Customer reply replied 2 years ago
Ok... I'll let you know after the apps are done... Thanks for staying on with me!
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago

No problem! :-)

John

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Customer reply replied 2 years ago
I can't remember where to go in settings to link my Logitech keyboard to my iPad. Can you tell me?
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago

This should likely be under Settings > Bluetooth.

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