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I need to restart ipad wth a new password

Customer Question
i need to restart ipad wth a new password
Submitted: 2 years ago.Category: Mac
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Answered in 1 minute by:
1/20/2016
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,443
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is your iPad showing now ? Is it locked with passcode ?

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Customer reply replied 2 years ago
no passcode setup fist time
Customer reply replied 2 years ago
has hello screen
Customer reply replied 2 years ago
then activate ipad
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Unfortunately the Find iPad lock has enabled, that is why it is asking you to active it. Is this your Apple iPad ?

Do you know your Apple ID ?

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Customer reply replied 2 years ago
i do
just not password
yes it is mine
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

We need to reset your Apple ID password ***** you don't remember it. Would you like me to reset the password ***** here or would you like me to give you instructions to reset the password ***** ?

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Customer reply replied 2 years ago
apple id is***@******.***
go fr it
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

I'm sorry it says "Too many attempts have been made to enter your information. Try again later."

It seems like you tried to reset it many times. Under activate iPad, you will see an email address like ****@y**** ?

What do you see after the @ part ?

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Customer reply replied 2 years ago
please do
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

I'm sorry it says "Too many attempts have been made to enter your information. Try again later." So we're blocked out from resetting it.

It seems like you tried to reset it many times. Under activate iPad, you will see an email address like ****@y**** ?

What do you see after the @ part ?

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Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

I just checked the status of your Apple ID. Your ID is disabled due to multiple invalid attempt to reset it. So you will have to wait a full day to try to reset it again. Can you add a bookmark of this page or add this page to your favorites, so you can get back to me tomorrow directly and we can reset it then ? Currently your ID is locked out even from resetting.

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Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Hi there, The reset is open for your account. let me know when you are online and we can reset it

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Customer reply replied 2 years ago
Zoo, anytime
Customer reply replied 2 years ago
Ok
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Hi, I'm resetting it. When is your birthday ?

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Customer reply replied 2 years ago
11091970
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

What is the last name of your favorite elementary school teacher?

What is your favorite children’s book?

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Customer reply replied 2 years ago
grimes
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

What is your favorite children’s book?

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Customer reply replied 2 years ago
The velveteen rabbit
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Are you sure "grimes" answer is correct ?

What is the last name of your favorite elementary school teacher?

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Customer reply replied 2 years ago
Grimes
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

That is not the one you setup with Apple ID

What about the book. Is it correct ?

Do you remember any other you setup with Apple ID ?

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Customer reply replied 2 years ago
No
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

What is the name of the street where you grew up?

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Customer reply replied 2 years ago
Sherman
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

It seems like the book is not what you setup. Any other you can think of ? or did someone else setup this id for you?

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Customer reply replied 2 years ago
They may have spelled it Valveteen
Customer reply replied 2 years ago
Can we get a new password?
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

I'm sorry No. You can't set a new password ***** knowing the correct answers to these security questions. The answers you sent were wrong

Your account is also deactived/locked.

You need to is call Apple directly and ask them to reactivate the account. Only they can access the database and enable the account for you.

To contact iTunes Support, goto this link --> https://www.apple.com/support/itunes/contact/

Click Contact Support at the bottom, click Contact iTunes Store Support at right.

Click Account Management. Click Apple ID has been disabled alert

Click Schedule a Call and they will call you . Then you will have to answer some security questions and they will enable/reset the account with in a few minutes.

Let me know how it went out.

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