Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Or ***** ***** I purchased the LS Slim Portable and the disk…

Customer Question
Hi I'm Jacque or...

Hi I'm Jacque or ***** ***** I purchased the LS Slim Portable and the disk is for windows. Is there one for Apple?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Is there a download for the LG to make the portable drive work with my Macbook Air?

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

Sure, I'll look for the original box and see if there is another disk while I wait.

Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 hours by:
1/20/2016
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,188
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue there. Most USB portable / external hard drives (except maybe Apple drives) do not have discs for Apple Mac computers, but you do not need any disk for setting up any drive on your Mac computer.

When you plug the LG portable hard drive to your Mac laptop, what happens? Does the Mac laptop detect the drive or not?

Please reply at the box below. Thank you.

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Can you please try the following:

- Plug the LG portable drive to the computer (make sure there is power to the portable drive; if needed, turn on power button, if any, and/or plug in power adapter, if any.)

, then open Finder, then open Applications, then open folder Utilities, then open Disk Utility app

, then select your portable drive device on the left, then click on Erase tab at the top

, then for Format type, select the option Mac OS Extended (Journaled)

, then enter the Name of your drive, anything you want, such as LG drive or John drive, etc.

, then click on Erase at the bottom, then click on Erase to confirm

- Then from now on, whenever you plug in the LG portable drive, it should show up on the Desktop screen, and/or on the left in Finder

, then you can transfer any folder / file between the computer and the portable drive.

Please reply at the box below to continue troubleshooting. Thank you.

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

If you still need help with this issue or with anything else, type at the box below, then click on the Reply button below to communicate with me, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,188
41,188 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

Viet - Mac Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
What model(s) macbook? (and where from?) I'm looking for a
What model(s) macbook? (and where from?)I'm looking for a 2nd or 3rd generation portable laptop in Canada for my family's photo library, used mostly around the house. I'm not afraid to pay to upgrade … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How to backup my macbook air with gdrive slim? Do I just
how to backup my macbook air with gdrive slim? Do I just plug in computer and attach gdrive cable? Is there any action required to start backup? … read more
Mr.Med
Mr.Med
1,221 satisfied customers
I was told that I have liquids in my mac book air cost will
I was told that I have liquids in my mac book air cost will be great should I repair or purchase new … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I erased the hard drive because I am selling it. I have been
I erased the hard drive because I am selling it. I have been unable to reload OS X. I entered the buyers Apple ID & password ***** then got error message saying … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I purchased an LG Ultra Slim Portable DVD WRITER and my Mac
Hi..I purchased an LG Ultra Slim Portable DVD WRITER and my Mac isn't seeing it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I plug a LG slim portable DVD writer into my Macbook and it's
I plug a LG slim portable DVD writer into my Macbook and it's not recognizing it, nothing appears on the screen… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I AM HAVING DIFFICULTY reinstalling mountain Lion on my MacBook
I AM HAVING DIFFICULTY reinstalling mountain Lion on my MacBook Air after a complete restore (so that I could sell it). I have followed the protocol of holding down "command" and "r" while turning the… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Im thinking of buying a Macbook Pro. Any suggestions where
I'm thinking of buying a Macbook Pro. Any suggestions where I can find the cheapest deal and what model I should get? Don't want to spend a fortune. Currently have an old Macbook with a 10.4.11 OS tha… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Hi ~ I lost my iMac SuperDrive today. Purchased an LG GP40
Hi ~ I lost my iMac SuperDrive today. Purchased an LG GP40 external DVD writer to use until I can get the Mac in for repair. My Mac doesn't see the external drive. I have all the boxes checked in Pref… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My daughter needs a new mac. Shes a Senior at her university.
My daughter needs a new mac. She's a Senior at her university. What laptop should I purchase for her graduation gift? She uses the computer for photo editing, storage and internet.… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
my 17" macbook pro (2009 or so) wont start up....just get
my 17" macbook pro (2009 or so) won't start up....just get a gray screen sometimes with the apple logo and the spinning gear and a line under the spinning gear...tried to use a disk and disk repair an… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Ineed to reset my macbook air to factory specs rignt now
Ineed to reset my macbook air to factory specs rignt now it is connecet to the internevt y wi fi and is suposeddly runiing the internet rinstalattion is that what is supposed to happen?… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
Hi. The latest 3-month old MacBook Air wont restart. The wheel
Hi. The latest 3-month old MacBook Air won't restart. The wheel is rotating, and nothing happens.… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Hi, Im hoping you can help me install Windows 7 64bit on my
Hi, I'm hoping you can help me install Windows 7 64bit on my late 2006 White Macbook (1.83Ghz Core 2 Duo, 4GB 667Mhz RAM, 500GM internal HDD, with Mac OS X 10.6.6), using a USB external optical drive … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Will there be an update to the Macbook Air series Some websites
Will there be an update to the Macbook Air series? Some websites suggest this could happen very soon, given how long it has been since the range has been updated, but others suggest that because the I… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Bought an LG 8X slim portable. Powers up when I attempt to
Bought an LG 8X slim portable. Powers up when I attempt to import cd's but after a couple minutes loses power and seems to shut down. Any ideas?… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Miike, I just left you a responst to my question. The ethernet
Miike, I just left you a responst to my question. The ethernet cable greatly (GREATLY!) speeded up the processor. So, if I now want to continue using the MacBook Pro in the kitchen instead of having i… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I purchased an LG Slim Portable 8x slim GP08 for my MacBook.
I purchased an LG Slim Portable 8x slim GP08 for my MacBook. The box as well as the salesman certified that it is Mac compatible. However, I cannot install the software. The two lines are plugged in a… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x