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I'm sorry about the issue. Do you have a Windows or Mac computer? Do you have another computer to try? Make sure you have the latest iTunes program on the computer:
- On the iPad, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
- If that does not work, please try:
Note: The steps must be done correctly; you may have to try a couple of times.
- If needed, please watch video instructions at the website below:
http://www.youtube.com/watch?v=x6FSHAp6fvkPlease reply at the box below to continue troubleshooting. Thank you.