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Something has happened to my I-pad where a pop up message…

Customer Question
Something has happened to my...
Something has happened to my I-pad where a pop up message comes up and I cannot access anything in my i-pad that requires the internet. The statement that comes up begins, "Your apple device has been locked, due to security reasons. You are advised to call the number the helpline number **********" It continues, "please do not use your device it may lead to stealing of date, contacts, and personal information.:
I use my i-pad much of the day for different tasks. Can you help me get rid ot that message so I can access the internet from machine.
Thank you. Todd ********
Submitted: 2 years ago.Category: Mac
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Answered in 1 minute by:
1/18/2016
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,153
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue. Can you please open the Settings app icon on the iPad, then tap on the option Safari on the left (scroll down on the left as needed)

, then tap on the option Clear website data / history on the right (scroll down as needed)

, and confirm clear, and then open Safari app and check.

Please reply at the box below to continue troubleshooting. Thank you.

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

If you still need help with this issue or with anything else, please type at the box below, then click on the Reply button below, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

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Satisfied Customers: 40,153
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Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

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