Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My mac won't boot it just show grey apple icon then shuts…

Customer Question
My mac won't boot it...
My mac won't boot it just show grey apple icon then shuts down
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 27 minutes by:
1/17/2016
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified

What model Mac is it?

Ask Your Own Mac Question
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Restart the computer and immediately hold the Shift key until you see the Apple Logo. This is called Safe Boot and it will attempt repairs. If you get to the login screen put in your user/pass then when it boots up, restart the normal way. Let me know what happens after.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
9,012 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

9,012 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My mac pro #A1186 - froze yesterday - I shut down and upon
Good morning Pearl - I'm Bob - my mac pro #A1186 - froze yesterday - I shut down and upon reboot a grey screen with columns of dark grey wavy lines along with apple + spinning wheel comes up - once sp… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
. My imac has thick purple vertical lines that appear when
. My imac has thick purple vertical lines that appear when trying to start up the mac. It holds few minutes, goes to a blank grey screen and then shuts off and reboots.… read more
Mike
Mike
Mac Medic
Some college
9,012 satisfied customers
I am trying to get my Mac to boot up past the white scree grey
I am trying to get my Mac to boot up past the white scree grey apple and spinning wheel. I tried to reinstall my disc but keep getting a failed report. Now I cannot eject my disc. Pls help… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Screen cannot do nothing, i had my macbook pro 13" late 2010
gray screen cannot do nothing, i had my macbook pro 13" late 2010 connected to an external monitor (it worked fine) but i needed to take it with me so i took every cable out*, i quickly turned every p… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Help please, I have an Apple Mac, I shut down last night and
Help please, I have an Apple Mac, I shut down last night and this morning when I start up it wont boot up, I get the grey screen with apple logo and the little wheel turning for a whil and then I get … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Mac wont re-start - apple comes on screen, and the the icon
Mac won't re-start - apple comes on screen, and the the icon showing things are happening just stays on the screen… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
my mac when i turn it on just gives me a grey progress bar
my mac when i turn it on just gives me a grey progress bar below an apple icon. It loads a bit then goes back to zero and the computer shuts down again. what im i supposed to do… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have a macbook pro and yesterday I left it unplugged and
I have a macbook pro and yesterday I left it unplugged and it ran out of battery. I've since juiced it up but it won't go to the login after startup. It just hangs on the desktop pattern and but nothi… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
mac was booting - power got shut off by electrician for a moment...
mac was booting - power got shut off by electrician for a moment... now mac won't start beyond spinning wheel and grey apple... help me… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I cant get my Mac to boot up past the white screen, grey apple
I can't get my Mac to boot up past the white screen, grey apple in the center, little spinning wheel below. Thanks, Denise… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a G5 tower. It shows the grey apple logo and the spinning
I have a G5 tower. It shows the grey apple logo and the spinning gear. It won't boot up. It just continually spins. I tried a soft boot but that didn't work. Please help me.… read more
Mike
Mike
Mac Medic
Some college
9,012 satisfied customers
My imac G5 screen greys out and shows a message along the lines
My imac G5 screen greys out and shows a message along the lines of "your comuter needs to shut down please press reset or hold power button" this is in several languages and occurs within 10 minutes o… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
mac keeps shutting down with grey screen asks to boot up via
mac keeps shutting down with grey screen asks to boot up via restart button but keeps shutting down daughter last was doin stuff on you tube. pleaae help tried holding down d key is that right… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I bought a 2nd hand Powermac G5, It was full up and working
I bought a 2nd hand Powermac G5, It was full up and working when i bought it - no problem. But due to it being 2nd hand it had a password XXXXX it which restricted me from a few applications. I read u… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
hi my book wont boot up. it has osx leopard, all that happens
hi my book won't boot up. it has osx leopard, all that happens when i try and boot up is there is either a blank grey screen pr a blank white screen witha flashing question mark. please help!! i have … read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
imac g5 wont boot up only grey screen apple logo and loud
imac g5 wont boot up only grey screen apple logo and loud fan I just had it running before then it froze now it only does this… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Our iMac 24in, combined monitor and cpu, (model # A1200)2006
Our iMac 24in, combined monitor and cpu, (model # XXXXX)2006 is not turning on. we have tried to reset it. once the button is depressed for a few second it it make a Loud Deep sounding ding. The monit… read more
John P
John P
Bachelor's Degree
422 satisfied customers
powermac not working grey screen on startup. Had grey screen
powermac not working grey screen on startup. Had grey screen with old monitor icon but i restarted it and nothing is coming up now… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x