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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My I pad is stuck on the I tunes logo I've tried connecting

Customer Question

my I pad is stuck on the I tunes logo I've tried connecting to computer and nothing wont let me update or even restore
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Plug your device into your computer with a USB cable.
Turn off the device.
Hold the Power button for 3 seconds.
Hold the Home and Power buttons for 10 seconds.
Release the Power button but keep holding the Home button.
After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.

Customer: replied 1 year ago.
No tried and it is still the I tunes logo with a picture of the power cord
Expert:  Mike replied 1 year ago.

So basically the computer is not seeing your iPad... I would try a different cable if you have one if not you may have to get one. Try making sure all the ports on the iPad and computer are clear unplug the cable and blow any dust out of the ports

Customer: replied 1 year ago.
Tried new cord still have same
Expert:  Mike replied 1 year ago.

Did you try a different port on the computer?

Customer: replied 1 year ago.
Expert:  Mike replied 1 year ago.

OK that's about all you can do if DFU mode does not work I'm afraid you need to take it in to Apple or another service provider, sorry.

Customer: replied 1 year ago.
ok thanks for the info
Expert:  Mike replied 1 year ago.

Sorry. Please remember that the experts here cannot fix failed hardware. We guarantee a correct ANSWER, even if that answer determines the product needs to be physically repaired. No one likes to hear they need to spend more money to fix the problem but at least you now know what needs to be done and you can make an informed decision.

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