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Hello and welcome to Justanswer.com, My name is ***** ***** I will do my best to asisst you.
Are you still having issues with the On1 software activation? If you want, I can connect to your mac from here and oversee the activation process, and try to resolve the issues on screen /in person.
Please respond when you are available so we can begin the support process.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.