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Ask Dustin Your Own Question
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13529
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I can't purchase credits. It keeps telling e it can't go

Customer Question

I can't purchase credits for games. It keeps telling e it can't go through and to contact Apple/iTunes.
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

What are the specific games you are trying to purchase credits for?

Customer: replied 1 year ago.
Viva Slots
Expert:  Dustin replied 1 year ago.

My apologies for the delay in getting back to you.

Heres an easy way you can bypass whatever blocks not allowing you to make purchases on viva slots..

Get an itunes gift card, you can get them online or at a retail store.

Load the gift card balance onto your apple store account. Then, you need to change the default payment method on your itunes account to "none"

That way when you go to make the in app purchase, it will pull the fee from your itunes credit balance.. And not try to charge your actual payment method.

Other then calling apple and figuring out whats the reason your blocked.. This is an easy and effective method to ensure you can purchase game credit when you want.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.