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Hi there and welcome
Can you please hold the home and power buttons for about 10 seconds until you see the apple logo, then release
Let the phone restart and tel me if it now starts please
ok, do you have itunes installed on your computer?
ok, can you go to www.itunes.com
Install itunes from there and tell me when you have please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
because its part of the process try to reload the phone.
it does not need to be in sych, but I am confused here with your replies sorry.
You do or you do not have iTunes installed or you will not install it?
Thanks, ***** ***** phone to the computer via the usb cable
Hold the power and home button down until you see
"iTunes has detected an iPhone in recovery mode..."
Click Restore Phone, let this complete and check if the phone then works
Let me know the results please
Thanks, ***** ***** me know the results.
ok,disconnect it and hold the home and power buttons again for about 10 seconds until the Apple Logo appears, then release.
Does it then start?
is the line moving?
Thanks, ***** ***** update is done, it should have started
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.