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I'm sorry about the issue. Is it the 4-digit passcode?
Do you also have a Windows or Mac computer?
Please reply at the box below. Thank you.
Thank you. Please try the following solution; it will fix both issues:
- If you do not have the iTunes program on the Windows computer, then please download and install the iTunes program on your computer at the website below:http://www.apple.com/itunes/download/STEP II:
Note: the steps must be done exactly; you may need to try a couple of times or so.
- If needed, please watch video instructions at the website below:
http://www.youtube.com/watch?v=x6FSHAp6fvkPlease reply at the box below to continue troubleshooting. Thank you.
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