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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37489
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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My IPad is approx. 2 years old - two questions: 1. I have

Customer Question

My IPad is approx. 2 years old - two questions:
1. I have forgotten my password ***** IPad is locked. Help!
2. The message "storage is almost full" keeps coming up - I use the pad for recreation - I can't imagine I have used up almost all the storage. Again, Help!
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.


I'm sorry about the issue. Is it the 4-digit passcode?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I don't believe it's only 4 digits - probably at least six digits. Can I just change the password ***** ***** an option?0
Expert:  Viet - Mac Tech replied 1 year ago.

Thank you. Please try the following solution; it will fix both issues:


- If you do not have the iTunes program on the Windows computer, then please download and install the iTunes program on your computer at the website below:

  1. Open the iTunes program on your computer.
  2. Press & hold the Power button on the iPad until it lets you slide to turn off, then slide to turn off.
  3. Connect the iPad to your computer with the iPad's USB cable.
  4. On the iPad, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  6. Click OK or Restore / factory reset.

Note: the steps must be done exactly; you may need to try a couple of times or so.

- If needed, please watch video instructions at the website below:
Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Mac Tech replied 1 year ago.

If you still need help with this issue, or if you need anything else, please reply at the box below, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,