How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My track pad doesn't work after windows update?

Customer Question

my track pad doesn't work after windows update?
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
windows 8
Expert:  Dustin replied 1 year ago.

Thank you.

Most likely the windows update is the issue.. It probably knocked your track pad driver offline.

Assuming you have a mouse you can use in the interim. Heres what we can do.

Please press the windows key on your keyboard, or tap the "desktop" icon to go to your old fashioned windows desktop.

Then, hold down your windows key and press R ( The windows key is two keys to the left of your space-bar )

Then type in rstrui.exe and hit enter.. On the system restore screen,

Click, restore my computer to an earlier point, then click next..

We want to choose a restore point that was at least one day before the issues started.

Carry out the restore. the computer will restart, then let me know if that fixed the issue or not.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
it didn't work Dustin. The cursor works, but that's all.
Customer: replied 1 year ago.
it's acting like the driver is messed up
Customer: replied 1 year ago.
Expert:  Dustin replied 1 year ago.

Hi again.. Ive just seen your message.

When you say the cursor works, but thats it. Do you mean the trackpad can move the cursor.. But you cant click or right click anything?

Please clarify

Customer: replied 1 year ago.
correct. I can make the cursor move, but no 2 finger operation works
Expert:  Dustin replied 1 year ago.

besides two finger operation.. Can you click on anything?

Customer: replied 1 year ago.
1 finger appears ok. i can click on the back button for instance and it works.
Customer: replied 1 year ago.
you there?
Customer: replied 1 year ago.
Expert:  Dustin replied 1 year ago.

Apologies, im past the end of my shift and getting ready for dinner.

You may need to download a new trackpad / touchpad driver from your computer manufacturer.

And once downloaded, go into the synaptics or elan or touchpad properties, and enable the multi finger gestures as shown on this page.

As it sounds like the touchpads hardware is working, you just need to turn on the appropriate settings in the touchpad software now.


Customer: replied 1 year ago.
Customer: replied 1 year ago.
ok, thanks
Expert:  Dustin replied 1 year ago.

Let me know if you run into any issues downloading or checking your touchpad settings..

I will be a bit removed for the next 45 minutes, but after that Ill be fully available to assist you.


Customer: replied 1 year ago.
It didn't work and I was waiting for you to come back. It is still the same as it was. It's acting like some driver is missing.Can you please help?
Customer: replied 1 year ago.
Expert:  Mike replied 1 year ago.

What model and manufacturer touchpad is it?

Related Mac Questions