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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am running Mac OS Yosemite 10.10.5. Frequently while

Customer Question

I am running Mac OS Yosemite 10.10.5. Frequently while viewing my screen, my screen will jump to a smaller size or disappear altogether without me touching anything. This happens very frequently and is very disturbing.
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! Sounds like the configuration file that is saved on your imac might be having issues. No worries though we can fix it by doing the following.

1.Turn off your imac ( click the apple icon and select shutdown)

2. Disconnect the power cable.

3. Hold the power button for 30 seconds.

4. Reconnect the power cable.

5. Locate the following keys on the keyboard: Option, Command (⌘), P, and R. Push and hold these keys

6.Turn on your Mac while holding the keys.

7.Continue holding the keys down until your Mac restarts, and you hear the startup sound for the second time.

Customer: replied 1 year ago.
Johnny your solution did not work. How can I get another answer without having to pay an additional amount?

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