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Hello there! Can you tell me if your on a mac or pc?
Ok great! Please follow the steps below.
No it should be free. The bonjour service is a program that works with your printer system. Can you go to the apple icon then select system preferences followed by printers. In the printer window do you see any printers listed?
So which printer is not printing?
Ok download the driver from the link below. Then open the file and install the driver this should fix the printing issue.
WOuld you mind if i remotely connected to you to figure out the issue?
I am showing 15 is what is being charged
Do you want me to contact customer service?
ok no worries the will be contacting you.
OK lets go to the Apple menu > System Preferences, then click Printers & Scanners. Then click the add ( +) icon and select the printer from the list ( yours should be listed) Then let the osx reinstall the driver. Then we cant test print again. I included a picture to show what i am talking about.
I will be here for another 2 hours so no rush :)
Make sure to enter the ip's in the ipv4 box/setting. If its not it wont be detected i will be on at 9 am central standard time tomorrow.