How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Forgot my skpe login went through a reset process, then a

Customer Question

forgot my skpe login went through a reset process, then a message saying don't recognize user name!
Submitted: 1 year ago.
Category: Mac
Expert:  GeekGal replied 1 year ago.

My name is ***** ***** GeekGirl :). Thank you very much for giving us an opportunity to help you. Please keep in mind as we work together that it often takes more several steps and/or answers to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied. If I am unable to solve your problem, I will open it up to our other experts in the hopes that someone can help.

Expert:  GeekGal replied 1 year ago.

Did you begin the recovery process here?

Expert:  GeekGal replied 1 year ago.

If so, did you receive an email with instructions after entering your email address?

Expert:  GeekGal replied 1 year ago.

The email should contain your user name and also a link to click on to reset your password. When you click on the link it should again show your username and allow you to reset the password. If you can tell where in the process things are failing I should be able to provide additional assistance if needed.

Customer: replied 1 year ago.
used that reset from Skype home page
Customer: replied 1 year ago.
I did attempt to reset it via Skype home page. That reset request provided an error code that Skype does not recognize my user name.
Yes, it is possible that I have a very old Skype account there.

Related Mac Questions