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I'm sorry about the issue. What is the brand / model of your Internet/wireless modem/router device?
Does it ask for your wi-fi/wireless password/key, if any?
How many network name(s) do you have?
Do you mean you did disconnect / reconnect the power cord(s) of the modem/router device(s)?
Are you able to test if the iPad is able to connect to any other wi-fi / wireless network name?
Please reply at the box below. Thank you.
Thank you. To confirm, you did disconnect / reconnect the power cord from the Gateway 2Wire modem device right?
On the iPad, can you press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit
, then when prompted, tap on your network name, and connect
, then does it ask for a password ***** not? What does it show right away?
Please let me know. Thank you.
Sorry, did you disconnect the power cord from the Gateway 2Wire modem device for about 5 minutes, then reconnect, and wait a bit, and check? Thank you.
Please do that now, then let me know. Thank you.
Sorry, can you reboot the iPad again and check?
On your laptop and iphone, do you see any other network name, besides your network name?
I'm sorry; you could have gotten a bad new ipad as other wireless devices are currently working fine, but ok, please try tomorrow and check. Please reply back tomorrow to continue. Thank you.