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Joe-S, Systems Specialist
Category: Mac
Satisfied Customers: 129
Experience:  Systems Administrator at Fortune 50 Company
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I installed a new battery In my iPhone 5s lost and cannot

Customer Question

I installed a new battery
In my iPhone 5s lost and cannot reload finger print I'd why
Submitted: 1 year ago.
Category: Mac
Expert:  Joe-S replied 1 year ago.

Hi, My name is ***** ***** I'll be helping you today.

Not knowing what you have attempted, follow these steps:

  1. Click on the Settings App and then select Touch ID & Passcode
    • After entering your passcode, Select each fingerprint and then delete each one
    • Re-add each fingerprint as you would when setting up your phone when it was new
  2. Restart your phone by holding down the power/lock button and then swipe to power off.
  3. Then restart your phone by pressing the power/lock button for a few seconds.

If these steps resolve the issue then you can close this question by rating my service. If this does not resolve the issue, then please reply back and we can perform some additional steps.


Expert:  Joe-S replied 1 year ago.

I have not heard back from you.... Where you able to follow the steps I suggested?