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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Went to Northbrook il Apple Store to transfer all info from

Customer Question

Went to Northbrook il Apple Store to transfer all info from old iPad to new iPad Air and new iwatch. At home now and not all info transferred and wife is going crazy and wants to sent it all back. Major concern in iPad to iPad will probably forget about iwatch unless it ALSO can get fixed. She is very very upset. She refuses to go back to Genius (?) bar. Please help. Can someone please call me at(###) ###-####and maybe we can fix together.. I am 69 years old and not a techie, but will try. Am available now.
Thank you
Harry Christopherson ***@******.***
Submitted: 1 year ago.
Category: Mac
Expert:  Jins M. N. replied 1 year ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

First unpair your Apple watch from the old iPad.

  1. Keep your Apple Watch and iPad close together as you unpair them.
  2. Open the Watch app on your iPad.
  3. Tap the My Watch tab, tap Apple Watch, then tap Unpair Apple Watch.
  4. Tap again to confirm. You might need to enter your Apple ID password ***** disable Activation Lock. Your iPad will create a new backup of your Apple Watch before erasing all content and settings on your Apple Watch. You can use the backup to restore a new Apple Watch.

After completing the unpair, reply me and we can go to next step.