I'm sorry about the issue. Have you tried to reset your Apple ID account password ***** the Apple website below:
, there, enter your email address, then click on Continue and follow the steps there in order to reset your Apple ID account password.
Note: Your Apple ID is your email address.
- If that does not work, please go to the website below:
, then there, click on the option Apple ID
, then select option Forgot Apple ID and Password
; (or option Account Management / Lost or forgotten Apple ID password)
, then you can select the option to talk to Apple support, and Apple will call you.
Please reply at the box below to continue troubleshooting. Thank you.