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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17912
Experience:  Over 16 years of computer experience, CISCO certified
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Thom *******. I am trying to mailmerge a document to produce

Customer Question

Customer: Thom *******. I am trying to mailmerge a document to produce mailing labels. I have accomplished this for all the years I have owned this version, and am now having problems: Excel Workbook text converter.
JA: Thanks. Can you give me any more details about your issue?
Customer: When I open Word to begin the process, I select the Avery Label template 8460. The next step in the process is to open an existing Excel file. There is a warning that says I may be in danger of asking to convert the text.. do I wish to proceed? I select yes, and the response says text converter unavailable.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes, please. but how shall I pay?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Mac
Customer: replied 1 year ago.
Are you still there?
Expert:  Pete replied 1 year ago.

Hi Thom,

What operating system are you using?

What version of Word and Excel are you using?

Let me know if you would like remote assistance with this...

Customer: replied 1 year ago.
Mac OS 10.10.5
Word and Excel 12.3.6