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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I use Yahoo mail I am on the Yahoo website and trying to

Customer Question

Customer: My name is***** use Yahoo mail I am on the Yahoo website and trying to login to my mail account but it will not open. I use an MacBook Air
JA: Thanks. Can you give me any more details about your issue?
Customer: when I type in my username and pswed the actual inbox will not load
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: I have an appt in 30 mins do you pay in advance?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.


I'm sorry about the issue. Is your email currently working on another computer or tablet or smartphone?

Do you use Safari application?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 1 year ago.

Does it give any error or message when signing in your yahoo email account at the website?

Also, can you please click on the Apple logo / menu, then click on About this Mac..., then tell me your Mac OS X version, i.e., 10.6, 10.7, ..., 10.10, 10.11?

Please reply at the box below. Thank you.

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