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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36777
Experience:  IT Engineer for over 15 years
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I have an amazing keyboard Ipad Air 2 - love the keys, love

Customer Question

Good morning - I have an amazing keyboard for my Ipad Air 2 - love the keys, love typing on it but I am having alot of problems with it's connectivity. I have changed the batteries many times until I realized the only way I can get it to work is to take the battery compartment out, take batteries out, put the same ones back in then it connects but sometime it takes 5 trys there is something wrong with battery compartment or the part that my ipad sits on on the keyboard - how can I get this fixed or replaced please
Submitted: 1 year ago.
Category: Mac
Customer: replied 1 year ago.
Before you answer this how much is the charge please
Expert:  Richard replied 1 year ago.

Hi there and welcome

First on the iPad can you gold the home and power buttons for about 10 seconds until you see the Apple Logo, then release and let the iPad restart

Once it has, tell me if the Keyboard now corrects correctly.

Let me know the results please.

Customer: replied 1 year ago.
I have done that non stop as well - my keyboard is presently working becuase I pulled out the batteries and put them back
I need to know the cost of this before we proceed not sure I want to pay
Expert:  Richard replied 1 year ago.

ok, you need to email customer service on***@******.*** for all payment questions.

thank you

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