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Do you answer questions about web domains bought from

Customer Question
Google? Mine has disappeared from the...
Do you answer questions about web domains bought from Google?
Mine has disappeared from the web. I have an automatic payment plan due in Dec. and do not want to pay Google for a domain name that has disappeared. I have tried to solve the problem but can't figure out the process and can't find a human being to talk to.
Submitted: 2 years ago.Category: Mac
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Answered in 1 minute by:
11/27/2015
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 5,883
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer. May i connect with you remotely to check and troubleshoot this directly? Thanks

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Customer reply replied 2 years ago
I'm not sure I understand your question. I am already paying $36. I'd hate to pay $20 more. Can we type back and forth. What if you can't help me.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

The remote service means, i will connect to your computer. We chat live, and do this. You won't have to pay anything else.

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Customer reply replied 2 years ago
I don't think I need you to connect to my computer. My computer works. It's the process connecting with Google that is not working. I need you to walk me through the process. I can do it if I know what to do.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

No issues. Which domain is it for which Google is charging?

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Customer reply replied 2 years ago
It's named boringbookclub.com. It is now been resold to eNom.com. I talked to them but they don't have any answers and it is Google who pays them. They say my domain has no content. I've had it for several years and this is very strange. I just want to stop the payment and drop the whole thing. I just can't get a hold of Google to discuss this.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

Let me check. Wait please.

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

An email has been sent to your comcast address from Google, without clicking the link, paste the contents of the e-mail here.

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Customer reply replied 2 years ago
I see it.
I pasted the whole message.
We've received an administrator password ***** request for boringbookclub.com.
To initiate the process, please click the following link:If clicking the link above does not work, copy and paste the URL in
a new browser window instead. The URL will expire in 24 hours for security
reasons.Please disregard this message if you did not make a password ***** request.
If you continue to experience difficulties accessing your account, visit the
Help Center at http://www.google.com/support/a .(I tried that Help Center...useless to me)
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

Copy / Paste the link here.Let me do it, then i'll get back to you.

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Customer reply replied 2 years ago
I've lost contact with you.
Customer reply replied 2 years ago
I pasted the link. Did you get it?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

You pasted the whole message, it skipped the link. Right click the link and select copy link location or copy link or copy address, then paste it here.

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Customer reply replied 2 years ago
The link will not be copied in a way that will send. Here it is again.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

This is why i wanted to connect remotely, to make it easier and avoid extra steps. May i?

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Customer reply replied 2 years ago
Shall I just type it out?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

Yes, please.

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Customer reply replied 2 years ago
I tried typing it out and it still would not go.
I
Customer reply replied 2 years ago
Shall I click it an tell you what it says?
Customer reply replied 2 years ago
I'm sorry. I think you gave me enough to try to do this myself now. This link is the one I was missing. I'm sorry the link would not be copied. It has a 24 hr. time limit so must be protected some way. Anyway, thank you. What next to end
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

Please click on it, reset the password ***** send me your comast ID and Password *****

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Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 2 years ago

The password ***** will set for Google Apps.

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Mike
Mike
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Category: Mac
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