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When i log onto amazon from my iMac all i get is text and

Customer Question
empty boxes with little question...
when i log onto amazon from my iMac all i get is text and empty boxes with little question marks no pictures what do i do to fix that
Submitted: 2 years ago.Category: Mac
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Answered in 1 minute by:
11/25/2015
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • The exact system Version (listed right under Mac OS X)
  • Processor
  • Memory
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Customer reply replied 2 years ago
OS X El Capitan
Processor 3.4 GHz intern core i7
Memory 8 GB 1333 MHz DDR3
Customer reply replied 2 years ago
help
Customer reply replied 2 years ago
Mike are you there ?
Customer reply replied 2 years ago
what's up with this ?
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

I made an offer to connect so I can see what is happening.

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Customer reply replied 2 years ago
is that an additional 25$
Customer reply replied 2 years ago
if it is you need to refund the $30 and let me move on...
Customer reply replied 2 years ago
Mike ?
I'm feeling scammed here.....
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Yes it was just an offer... ok then we do it the hard way if that's ok. Are you using Safari?

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Have you tried Firefox or Chrome?

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Customer reply replied 2 years ago
both are installed and both will not load amazon correctly
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Do you have any security or virus software installed?

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

If so turn it off then download this and run a scan:

https://www.malwarebytes.org/mac-download/

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Customer reply replied 2 years ago
I'm sorry Chrone is installed i have not used firefox
Malwerebytes is installed but the problem predates
Customer reply replied 2 years ago
running Malewarebytes now
Customer reply replied 2 years ago
problem predates the installation and persisted after just updates it and re ran nothing found
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Did you turn off security software?

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Customer reply replied 2 years ago
would that be the Malewarebytes program
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

No I meant any other virus or security software which I asked about before

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. When you see the Apple Logo you can let go. When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then sDisk Utilityelect Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then on the right select the First Aid tab then select Run.

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Customer reply replied 2 years ago
im not aware of any other soft ware running on this mac
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

OK after you check the drive open Safari and go to Preferences / Privacy and Remove All Website Data

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Customer reply replied 2 years ago
ok ill try that
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Ok I will be back shortly

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Any luck?

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Customer reply replied 2 years ago
First aid only half done
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Ok

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

What happened?

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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