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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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I just bought an apple tv and it will not recognize my

Customer Question

Customer: Hi, I'm Melody. I just bought an apple tv and it will not recognize my macbook
JA: Thanks. Can you give me any more details about your issue?
Customer: Sure, I'm able to connect my wireless keyboard via bluetooth. My computer recognizes the apple tv, but I cannot seem to get the apple tv to recognize my computer. If this information is not helpful, may you please specify what type of questions you're looking for?
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Mac Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: Yes
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Customer: Thank you
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! Sounds like thier is an issue with your apple tvs software and we will need to restore it. Use the steps below to fix this issue

On Apple TV (4th generation), select Settings > System > Reset.

On Apple TV (2nd and 3rd Generation), select Settings > General > Reset.

Select restore to factory settings.

You can log back in after it is done to get your apps/media that you purchased.

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