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Turn off your mac then hold the shift key. Turn on your mac continuing to hold the shift key for no less the 2 minutes.
try to log in.
if you cannot log in then do the following
1. turn off mac2. Locate CMD and R keys3. Turn on mac holding the keys from step 24. use disk utility to repair hard drive. Then reset.5. if issue still persists follow steps 1-3 then select reinstall OSX.
I am here it can be capitol or not you just have to make sure to hold down the cmd and r keys
If its not hold down log enough or incorrectly you will boot normally make sure to fully press them befoer turning on your mac. Then turn on your mac without letting go of the keys. Hold the keys for atleast 2 mins. Then you should be at a pick your language screen. Once you select your language then we can click either reinstall osx or disk utility
Its possible that you might have a older version of the OSX operating system installed on your mac. Did you iMac come with any cds?
Their should of been a cd but if you cannot find it and for sure did the steps correctly ( cmd or command + the r key ) and still do not get a recovery screen we have no choice but to get that disk. I was looking for one and find one below
use the above link to get the cd we need.
Dont hestiate to message back when any questions related to this issue. Have a good night :)