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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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My name is ***** ***** i had a load of photos from my gopro

Customer Question

Customer: Hi there, my name is ***** ***** i had a load of photos from my gopro (like 20,000) on my imac. I needed to delete them so put them into trash and then tired to empty the trash, its been acting strangely ever since. only 13,000 photos to go. Now it wont start up :(
JA: Thanks. Can you give me any more details about your issue?
Customer: I switch it on but it wont open apple sign and spinning wheel
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Customer: sure i can wait
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Submitted: 1 year ago.
Category: Mac
Customer: replied 1 year ago.
Hi there, are we nearly ready to start?
Expert:  Johnny Mack replied 1 year ago.

Hello there! My name is***** and I will be assisting you today.

Turn off your mac then hold the shift key. Turn on your mac continuing to hold the shift key for no less the 2 minutes.

try to log in.

if you cannot log in then do the following

1. turn off mac
2. Locate CMD and R keys
3. Turn on mac holding the keys from step 2
4. use disk utility to repair hard drive. Then reset.
5. if issue still persists follow steps 1-3 then select reinstall OSX.

Customer: replied 1 year ago.
R as in the letter R?
Customer: replied 1 year ago.
does it need to be caps on?
Customer: replied 1 year ago.
its an iMac btw
Customer: replied 1 year ago.
doesnt seem to be working
Customer: replied 1 year ago.
hello? are you there?
Expert:  Johnny Mack replied 1 year ago.

I am here it can be capitol or not you just have to make sure to hold down the cmd and r keys

Expert:  Johnny Mack replied 1 year ago.

If its not hold down log enough or incorrectly you will boot normally make sure to fully press them befoer turning on your mac. Then turn on your mac without letting go of the keys. Hold the keys for atleast 2 mins. Then you should be at a pick your language screen. Once you select your language then we can click either reinstall osx or disk utility

Customer: replied 1 year ago.
still spinning wheel
Customer: replied 1 year ago.
have tried all of the above but still same response
Customer: replied 1 year ago.
ok my husband just came home and pressed and held the on button and now I have a lock on the screen
Customer: replied 1 year ago.
now were back to the spinning wheel again
Expert:  Johnny Mack replied 1 year ago.

Its possible that you might have a older version of the OSX operating system installed on your mac. Did you iMac come with any cds?

Customer: replied 1 year ago.
possibly my hubby bought it in 2009
Customer: replied 1 year ago.
he cant remember if there were any CDs
Customer: replied 1 year ago.
I'm going to have to sign off as its 10pm and I need to go to bed as I have an early start
Expert:  Johnny Mack replied 1 year ago.

Their should of been a cd but if you cannot find it and for sure did the steps correctly ( cmd or command + the r key ) and still do not get a recovery screen we have no choice but to get that disk. I was looking for one and find one below

Expert:  Johnny Mack replied 1 year ago.
Customer: replied 1 year ago.
ok will do that
Expert:  Johnny Mack replied 1 year ago.

Dont hestiate to message back when any questions related to this issue. Have a good night :)