How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36779
Experience:  IT Engineer for over 15 years
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

My macbook 2012 retina with 250 GB storage is showing 100 GB

Customer Question

My macbook 2012 retina with 250 GB storage is showing 100 GB taken up with 'Other'. I have deleted as much videos, pictures, program files, etc I can find including all photos and videos attached to iMessages and I cannot get this 'Other' to go down. I had parallels installed once and deleted it. Could it be that? I don't know what to do it is eating all my space.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Customer: replied 1 year ago.
This didn't help. Didn't do anything. I think may 1 gb was cleared. Still 98gb of 'other' being taken up.
Expert:  Richard replied 1 year ago.

When you say didn't do anything, you mean nothing happened? You could not run the repair?

Customer: replied 1 year ago.
No I mean after running the repair the 'Other' size didn't change.
Expert:  Richard replied 1 year ago.

ok, clean up the files in these locations as these are referred to as other

User(s) Downloads folders at ~/Downloads
User Library caches ~/Library/Caches/
User Documents folders ~/Documents/

Let me know how much this frees up please.

Customer: replied 1 year ago.
I already went through my downloads folder and there is very little in the documents folder or cache.
Expert:  Richard replied 1 year ago.

have you emptied the trash on the Mac or checked it is emptied?

Customer: replied 1 year ago.
I am not dumb lol, I have worked in IT and MIS. I always clear my trash bin.
Expert:  Richard replied 1 year ago.

ok, don't take offense, I never know who I am talking to, from computer professionals to first time users.

download and install Omni Sweeper here

Its going to give much more accurate information on whats taking up space.

Can you see any large files or usage via this app?

Customer: replied 1 year ago.
I'll try in a bit, I am out running an errand. BTW why was I charged already for the answer when its not resolve yet?
Expert:  Richard replied 1 year ago.

the website takes the deposit from you when you first post the question, its a refundable deposit if your not happy, but the deposit is made up front.

Customer: replied 1 year ago.
It took a charge or $5 and another charge of $28. See the screenshot. That doesn't seem like just a deposit.
Expert:  Richard replied 1 year ago.

I am only an engineer here, you will need to speak to customer service on any payment questions. I know how the site works, but do not handle the payment questions.

You can email them on***@******.*** or call them on 1-***-***-****

Expert:  Richard replied 1 year ago.

let me know if you have any problems